Utsav Jha
Mumbai
Summary
Dynamic leader with a proven track record at Konverge Technologies Pvt Ltd, specializing in strategic planning and operations management. Excelled in enhancing business performance and customer satisfaction, mentoring a team of 10+ to achieve excellence. Skilled in reporting oversight and fostering corporate communications, consistently delivering innovative solutions and driving company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager-Accounts/Finance
konverge technologies pvt ltd
MUMBAI
04.2016 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Created detailed reports on project progress for senior management review.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Facilitated team meetings and workshops to align on goals and strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Assigned work and monitored performance of project personnel.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Established and maintained relationships with key stakeholders to support business objectives.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Implemented quality control measures to uphold company standards.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Education
MBA - Finance
ISBM UNIVERSITY
CHHATTISGARH04-2023
B.COM - Accounting And Finance
MUMBAI UNIVERSITY
MUMBAI04-2018
High School Diploma -
Shri Hitnarayan High School Chandoli
Sitamadhi , Bihar04-2010
Skills
- Reporting oversight
- Business performance management
- Material accountability systems
- Strategic planning
- Operations planning
- Corporate communications
- Reporting management
- Documentation and reporting
- Operations management
Accomplishments
- Awarded with a Marvelous multitasker - 01.10.2020
- Standing Ovation Award - 02.12.2020
- Take Knight Award - 08.02.2021
- Client Appreciation Award - 31.03.2021
- Operational Excellence Award - 31.03.2021
- Operational Excellence Award - 06.07.2021
- Marvellous Multitasker Award - 31.03.2022
- Best Team Award - 31.03.2022
- Circle of Excellence 23.07.2022
- Client Appreciation Award - 10.12.2022
- Top Performer Award - 31.03.2023
- Got that Extra Mile - 09.04.2023
- Leadership Award - 18.05.2023
- The Yes Award - 04.08.2023
- Game Changer Award - 11.10.2023
- Customer Delight Award - 01.12.2023
- Mr. Perfectionist - 03.08.2024
- Adaptability Champion - 13.08.2024
- Leadership Award - 03.01.2025
- Marvelous Multitasker Award - 03.01.2025
Certification
- Certificated in Accounting Fundamental By TCS Dated 17.07.2023
- Certificated in Logistics, Fleet and Warehouse Management By TCS Dated 19.07.2023
- SEBI - Investor Certification Examination By SEBI & NISM Dated 21.01.2025
- Mastering Financial Statement Analysis By Alison Dated 23.01.2025
- Certificated in Corporate Finance By Great Learning Academy Dated 09.02.2025
- Certificated in Master in GST By Udemy Dated 13.02.2025
- Certificated in Fundamental of Taxation By Great Learning Dated 14.02.2025
- GST Audit Taxation Executive Certification By PWC Dated 20.02.2025
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Senior Manager-Accounts/Finance
konverge technologies pvt ltd
04.2016 - Current
MBA - Finance
ISBM UNIVERSITY
B.COM - Accounting And Finance
MUMBAI UNIVERSITY
High School Diploma -
Shri Hitnarayan High School Chandoli
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