Utsav Khandelwal
Hyderabad
Summary
Dynamic professional with a proven track record at excelling in project management and communication skills. Achieved a 25% increase in client engagement through strategic analysis and collaboration. Passionate about driving product success and enhancing customer satisfaction through innovative solutions and effective teamwork.
Overview
6
6
years of professional experience
Work History
Product Specialist
Loyalty Juggernaut Inc.
Hyderabad
04.2022 - 11.2022
- Conducted structured discovery with a prestigious international retail client, analyzing requirements and identifying key points and opportunities that targeted business and IT outcomes, resulting in a 25% increase in client engagement.
- Collaborated with the Product Engineering team, Sales/Pre-sales, and Customer Success teams to ensure both product and market success, contributing to a 30% rise in product adoption.
- Developed high-impact product marketing collaterals with the client, which led to a 20% increase in sales.
- Worked with the software development team to resolve 95% of reported errors and bugs on newly released software, ensuring timely deployment of release fixes.
- Advised the client on customer loyalty strategies and problem-based solutions, enhancing customer retention by 15%.
- Supported project implementation and provided ongoing oversight to the customer, ensuring a 100% project completion rate.
Promotions Operations Coordinator
Metcash
Sydney
11.2018 - 02.2022
- Partnered with heads of trade, channels, and state leaders to set channel promotional programs, managing over 50 promotional campaigns annually.
- Owned the total promotional plan, including Half Promotional Packs, Promotions Timelines, and Processes, ensuring 99% on-time delivery.
- Built strong working relationships with more than 20 suppliers and buyers, ensuring a smooth flow of weekly promotional plans.
- Managed print and production schedules with relevant third parties, reducing production delays by 40%.
- Delivered effective and efficient communication flow to retailers and suppliers, driving a 25% growth in sales.
- Managed co-workers and led the operations team for outstanding delivery and attention to detail, achieving 95% customer satisfaction.
Data Coordinator
Metcash
Sydney
10.2017 - 11.2018
- Ensured reports were completed within set timeframes, identifying and resolving all errors before the start of the buying period.
- Maintained the MDG Promotions Inbox daily, actioning by stated targets to meet improved retail GP%, resulting in a 10% increase in GP%.
- Worked closely with clients to identify needs and challenges, providing solution-oriented campaign themes that led to a 20% increase in client engagement.
- Ensured all queries were investigated and responded to promptly, achieving a 95% query resolution rate.
- Utilized Excel spreadsheets, VLOOKUP, and macros extensively, automating 80% of data entry tasks.
- Ensured effective data entry for promotions using the software 'MetProms,' enhancing supply chain efficiency by 15%.
Production Coordinator
Planet Protector Packaging
Sydney
09.2016 - 08.2017
- Planned details of production activity in terms of output quality, cost, time, labor, equipment, and materials requirements.
- Managed the installation and commissioning of new or updated plants and equipment.
- Conducted mechanical inspections as required from time to time, and coordinated plant maintenance operations using internal and external maintenance resources, ensuring minimal downtime, optimal yield, and plant safety.
- Worked closely with suppliers, and communicated required design changes in machinery and materials to overcome production barriers and improve outputs.
- Instigated and implemented strategies to reduce the wastage of raw materials.
- Ensured design compliance with product specifications and standards requirements.
Education
Certification in Organisational Leadership - Leadership
Excelsia College
Sydney05-2022
Master's Degree in Masters of Engineering And Engineering Management - Engineering
University Of Technology Sydney
Sydney05-2017
Bachelor of Technology in Mechanical Engineering - Engineering
Jawaharlal Nehru Technological University
Hyderabad06-2013
Skills
- Communication Skills
- Organisational Skills
- Time Management
- Customer service
- Project Management
- Quality Assurance
- Product Development
- Agile Methodologies
Timeline
Product Specialist
Loyalty Juggernaut Inc.
04.2022 - 11.2022
Promotions Operations Coordinator
Metcash
11.2018 - 02.2022
Data Coordinator
Metcash
10.2017 - 11.2018
Production Coordinator
Planet Protector Packaging
09.2016 - 08.2017
Certification in Organisational Leadership - Leadership
Excelsia College
Master's Degree in Masters of Engineering And Engineering Management - Engineering
University Of Technology Sydney
Bachelor of Technology in Mechanical Engineering - Engineering
Jawaharlal Nehru Technological University
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