Utsav Kumar

Company Overview:
Engaged in a variety of projects and domains for the prestigious life sciences client, Eli Lilly.

• System Administration: Manage and maintain TrackWise system, ensuring optimal performance and troubleshooting any issues related to system functionality, user access, and data integrity.
• Server Management: Responsible for overseeing 32 production servers, ensuring system stability and troubleshooting issues triggered by monitoring applications (OASIS, Splunk) to track system performance and address any alerts or failures in a timely manner.
• Patch Management: Coordinate monthly server and database patching in collaboration with DB and Linux teams to implement system updates, including minor and major patches, ensuring compatibility and system stability.
• SSL Certification Installation: Install SSL certificates upon alerts from vendor (Venafi) to maintain system security.
• Post-Maintenance Verification: Conduct post-maintenance verification by creating Run IDs in HP-ALM to ensure successful implementation.
• IT Change, Incident & Issue Management: Manage IT change control processes, handle incidents, service requests, CAPA (Corrective and Preventive Action) management, and problem resolution. Identify and resolve technical issues by investigating system alerts, analyzing logs, and collaborating with technical teams to implement corrective actions.
• User Support: Provide day-to-day support to users by resolving TrackWise-related issues, answering queries, and ensuring minimal downtime for the business.
• Password Management: Conducted password reset activities for TrackWise accounts following the departure of associates.