UTSAV RAJ
BANKING IN SALES (CASA)
Block - J 12, Flat - 704, Shapoorji Complex, Action Area III, Newtown, Kolkata
Summary
* Experienced Banker with over 5.5 years of experience in Sales and Retail Field. Excellent reputation for resolving problems and improving customer satisfaction.
* Dedicated professional with history of meeting organizing goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
* Enthusiastic Retail Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and training in Retail Banking. Motivated to learn. Hardworking and passionate job seeker with strong organizational skills
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Senior Officer(Retail Banking -Retail Liabilities)
IDFC FIRST BANK LIMITED
KOLKATA, WEST BENGAL
12.2020 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained excellent attendance record, consistently arriving to work on time.
- Conducted research, gathered information from multiple sources and presented results.
- Onboarded new temps by entering employee information into systems.
- Handled 16 calls per day on an average basis to address customer inquiries and concerns.
PROMOTED tO ASSISSTANT MANAGER
AXIS BANK LIMITED
KOLKATA, WEST BENGAL
04.2017 - 12.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
PROMOTED tO BRANCH OFFICER
AXIS BANK LIMITED
PATNA, BIHAR
09.2016 - 03.2017
- Forecasted trends and recommended improvements based on financial risk analyses.
- Supported employee professional development through coaching, feedback and monitoring to achieve results.
- Received superior customer service satisfaction scores for 3 consecutive quarters.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
Business Development Executive
AXIS BANK LTD.
PATNA, BIHAR
03.2016 - 09.2016
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
Education
High School Diploma -
SRI SAI PUBLIC SCHOOL
HYDERABAD, INDIA 04.2008 - 03.2009
INTERMEDIATE - COMMERCE
UCCHATAR MADHYAMIK SIKSHA MANDAL
DELHI, INDIA 04.2010 - 03.2012
Bachelor of Commerce - ACCOUNTS AND AUDITING (HONOURS)
MAGADH UNIVERSITY
PATNA, BIHAR 04.2012 - 03.2015
Skills
- Retail experience
Timeline
Senior Officer(Retail Banking -Retail Liabilities)
IDFC FIRST BANK LIMITED
12.2020 - Current
PROMOTED tO ASSISSTANT MANAGER
AXIS BANK LIMITED
04.2017 - 12.2020
PROMOTED tO BRANCH OFFICER
AXIS BANK LIMITED
09.2016 - 03.2017
Business Development Executive
AXIS BANK LTD.
03.2016 - 09.2016
Bachelor of Commerce - ACCOUNTS AND AUDITING (HONOURS)
MAGADH UNIVERSITY
04.2012 - 03.2015
INTERMEDIATE - COMMERCE
UCCHATAR MADHYAMIK SIKSHA MANDAL
04.2010 - 03.2012
High School Diploma -
SRI SAI PUBLIC SCHOOL
04.2008 - 03.2009
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