Utsav Sharma
Gurugram
Summary
Proven leader at Scaletrix AI, adept in Heap Analytics and client relationship management, I spearheaded a global team to elevate SaaS solutions, enhancing client onboarding and support. My expertise in product consultation and fostering team growth has significantly contributed to our success, embodying a blend of strategic vision and interpersonal excellence.
Overview
4
4
years of professional experience
Work History
Team Lead - Professional Services
Scaletrix AI
Gurugram
04.2023 - Current
- Partnered with leading SaaS companies to provide pre-sales, POC, solution consulting, onboarding, and post-onboarding support.
- As a Team Leader, I am responsible for leading a high-performance, cross-functional analytics team with a global footprint, and providing best-in-class POC, onboarding, and analytical services to various client engagements globally.
- I was also accountable for the team's high morale, employee engagement, and professional development.
- Also, I am contributing to various center-wide initiatives (covering other teams), focusing on knowledge management and enablement.
- My role is to provide subject matter expertise and thought partnership in designing (process and content), and to supervise delivery.
- Scaletrix AI is the official partner for various SaaS companies in providing services like pre-sales, POC, solution consulting, onboarding, and post-onboarding support.
Senior Onboarding Consultant
Scaletrix AI
Gurugram
01.2022 - 03.2023
- As a Senior Consultant, my role as an individual contributor evolved, and I assisted my management by contributing through mentorship, enabling learning for colleagues (which includes content preparation and delivery), and process management.
- Also, I helped the wider team get enabled in the Heap Analytics Software Tool and ContentSquare platform.
Onboarding Consultant
Scaletrix AI
Gurugram
07.2021 - 03.2022
- As an individual contributor, I was responsible for onboarding the mid-market to enterprise clients and providing them with web and mobile analytics solutions and consultation, which helped them make critical decisions for their products and websites.
- The process involved POC, SOW & Technical Consultation
- Also, I helped the wider team get enabled in the Heap Analytics Software Tool and ContentSquare platform.
- Managed important client projects and was involved in the complete lifecycle.
Education
Bachelor of Technology - Computer Science & Engineering
Maharishi Dayanand University
Gurugram, Haryana, India01.2018
Skills
- Heap Analytics Proficiency
- ContentSquare Proficiency
- Project Management
- Technical Consultation
- Client Relationship Management
- Data Integrations
- Onboarding Specialist
- Proof of Concept Expertise
- Statement of Work Expertise
Accomplishments
- Increased Revenue by 0.7%
- Helped in increasing conversion rate for an enterprise e-commerce client by identifying key friction points & overall UI issues.
- Consulted > 150+ clients.
- Consulted numerous Mid-Market to Enterprise clients, starting the process with POC by showing value of the concerned tool for their desired Business Questions & providing Consultation to make the tool accustomed to suit their Business needs.
- Business Generation based on the References of previous successful client engagements.
- Consistent NPS score of >80%
Proudof
- Getting consistent Customer Satisfaction via Promoter NPS scores & testimonials throughout my journey.
- Providing Business Value to clients via timely consultation for their websites and mobile applications.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Team Lead - Professional Services
Scaletrix AI
04.2023 - Current
Senior Onboarding Consultant
Scaletrix AI
01.2022 - 03.2023
Onboarding Consultant
Scaletrix AI
07.2021 - 03.2022
Bachelor of Technology - Computer Science & Engineering
Maharishi Dayanand University
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