Odoo
Utsav Upadhyay
Head of Operations and Development
Ahmedabad
Summary
Business strategist with 14+ years of success driving profitability and growth. Achieved a 180% profit increase in 8 months at Stronghold Packaging by leveraging benchmarking and strategic partnerships. Expert in building scalable systems and high-performing teams, with deep skills in brand development and operational excellence. Ready to bring proven leadership and growth expertise to a dynamic organization.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Chief Operations Officer
Stronghold Packaging
Ahmedabad
06.2017 - Current
- Developed an efficient, customized Business Management System (BMS) integrating Excel, Zoho Deluge, Tally and Odoo, optimizing production, inventory, and sales processes.
- Mentored and trained a diverse team, transforming entry-level staff into key operational leaders, including a factory supervisor and operations head.
- Introduced new product lines such as strapping rolls and packaging machinery, diversifying revenue channels and expanding market reach.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Ensured compliance with industry regulations, maintaining strong relationships with regulatory bodies and implementing necessary updates to internal policies.
- Improved supply chain efficiency by negotiating favorable contracts with vendors and streamlining inventory management processes.
- And cross-departmental collaboration.
- Supported business growth through strategic planning and process development.
- Reduced overhead costs with strategic budget management and cost-cutting initiatives.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Developed talent acquisition strategies that attracted top-tier candidates while reducing recruitment expenses.
- Drove revenue growth through the development of innovative marketing campaigns and sales strategies.
- Implemented business development strategies, logo designs and website designs.
- Led business initiatives resulting in numerous multi-year contracts.
- Raised profits by 180% within 8 months through planning.
- Spearheaded technological advancements that streamlined workflows while maintaining.
- A secure digital infrastructure.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
- Boosted employee satisfaction and retention through effective communication, training programs, and performance incentives.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Founded performance- and merit-based evaluation system to assess staff performance.
Head of Operations
SHP Technologies
Ahmedabad, Gujarat
08.2015 - 02.2017
- Increased customer satisfaction by 20% by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency and reduced cost by 10%.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Conducted comprehensive market analysis to inform strategic planning and decision-making processes.
- Negotiated with technology vendors to secure advantageous terms, integrating cutting-edge solutions that drove operational efficiency.
- Streamlined logistics and distribution networks, ensuring timely delivery of products and reducing transportation costs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Consulting Partner
Shivam Coating Industries
Himatnagar
06.2013 - 02.2015
- Directed installation of new machinery and restructured workflows, boosting productivity and ensuring product quality consistency.
- Secured high-value contracts with industry leaders such as Amul, Havmor and Parle-India and such 50+ big clients, establishing profitable client base and enhancing market credibility.
- Identified new business opportunities by conducting market research and analyzing industry trends supplying to 8 plus states and 3 countries
- Oversaw new account management, building and managing solid and loyal customer relationships.
- Delivered successful projects on time and within budget by effectively managing resources and timelines thereby reducing time by 30% on each project.
- Double checked and updated client contracts to identify and resolve gaps.
- Increased client satisfaction by developing and implementing tailored consulting strategies for each project.
- Served as subject matter expert within firm on specific industries or functional areas, sharing knowledge with colleagues to enhance overall team capabilities.
Brand Maximizer
Shree Ram Krishna Exports
Mumbai, Ahmedabad
03.2012 - 07.2013
- Created client stories emphasizing quality and service excellence, bypassing traditional advertising to foster brand recognition and loyalty and hence produced 60% more inquiries.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Enhanced brand recognition by developing and executing targeted marketing campaigns thereby gaining customer retention by 40%.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Conducted research and analysis to determine brand positioning and messaging.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Monitored industry news closely, staying abreast of emerging trends for quick adaptation of branding strategies accordingly.
- Created and managed budgets to maximize brand reach and engagement.
- Optimized social media presence to engage customers, resulting in higher online visibility and interaction rates.
- Streamlined brand messaging by creating and maintaining a consistent visual identity across all platforms.
- Coordinated with design and media teams to develop high-quality creative assets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Devised content strategy to effectively engage target audiences.
- Improved website visibility through development and implementation of SEO strategies.
- Continually maintained and improved company's reputation and positive image in markets served.
Partner
Frendz Computer
Ahmedabad, Gujarat
02.2009 - 06.2011
- Achieved successful client outcomes by identifying and addressing their unique needs and goals for high-end computer systems
- Developed and implemented strategies to enhance partner relations thereby reducing repairing costs by 20%.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules hence getting 20% faster delivery.
- Crafted persuasive written communications including briefs, memoranda, and contracts with attention to detail and clarity.
- Developed and implemented strategic plan for entering new markets, resulting in substantial increase in brand visibility and market share.
- Enhanced client satisfaction, consistently delivering customized solutions that met unique business needs.
Financial Analyst
SNL Financial
Ahmedabad, Gujarat
01.2008 - 01.2009
- Gather and analyze financial data from various sources to provide accurate and timely information to clients.
- Develop and maintain financial models to forecast company performance and assess investment opportunities.
- Conduct in-depth research on specific industries, such as banking, insurance, and real estate, to support client decision-making.
- Prepare detailed financial reports and presentations for internal use and client distribution.
- Implemented quality control processes that improved data accuracy by 15%, leading to more reliable client reports.
- Collaborated with cross-functional teams to develop new analytical tools, enhancing the firm's service offerings.
Education
MBA - Marketing
CMS-DDU
Nadiad 04.2010 - 04.2012
B COM - Marketing
Som Lalit
Ahmedabad 04.2004 - 03.2007
Skills
Profitability improvement
Accomplishments
Founded the university’s student council and launched its first student magazine, showcasing leadership and strategic communication skills.
Participated in more than 60 plays playing various characters in commercial dramas.
Software
Zoho
Hubspot
Tally
MS Office
Python
Certification
Tally ERP Distinction
Interests
Travelling
Reading
Fitness
Martial Arts
Acting
Dancing
Timeline
Chief Operations Officer
Stronghold Packaging
06.2017 - Current
Head of Operations
SHP Technologies
08.2015 - 02.2017
Tally ERP Distinction
06-2015
Consulting Partner
Shivam Coating Industries
06.2013 - 02.2015
Brand Maximizer
Shree Ram Krishna Exports
03.2012 - 07.2013
MBA - Marketing
CMS-DDU
04.2010 - 04.2012
Partner
Frendz Computer
02.2009 - 06.2011
Financial Analyst
SNL Financial
01.2008 - 01.2009
B COM - Marketing
Som Lalit
04.2004 - 03.2007
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