UTTAM BHATTACHARYA
Kolkata
Summary
Dynamic Customer Success Manager with a proven track record at Adobe, adept in leveraging Inside Sales Management and team building to drive revenue growth and customer satisfaction. Excelled in developing strategies for customer onboarding and retention, achieving significant account management successes. Skilled in fostering client relations and leading cross-functional teams to exceed targets.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
Adobe
Remote
01.2024 - Current
- Enhanced knowledge of Adobe's Digital Media products to lead tailored customer conversations delivering value-driven solutions.
- Drove customer escalations to resolution by engaging directly with clients.
- Established strong relationships with clients through regular communication and follow-up activities.
- Established processes for measuring customer satisfaction rates across multiple channels.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Recruited and trained new employees to meet job requirements.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Negotiated contract renewals and managed customer expectations to ensure satisfaction.
Inside Sales Manager
Kaseya Software India Pvt. Ltd.
Bangalore
04.2021 - 01.2024
- Managed inbound leads and channel partners, fostering relationships to drive revenue
- Handled mid-market enterprise customers and managed service providers
- Led new customer acquisition efforts via cold calling, email outreach, research, and social media
- Managed end-to-end sales pipeline, closing deals exceeding $50K+
- Collaborated with cross-functional teams to streamline sales processes
- Analyzed and reported on sales pipeline performance and forecasts
Inside Sales Manager
Regalix India Private Limited
Bangalore
10.2020 - 03.2021
- Contributed to multiple pilot program sales teams and GTM strategy development
- Aligned lead generation, marketing, and sales teams to enhance efficiency
- Strengthened CRM processes and optimized lead flow management
- Served as the primary point of contact (SPOC) between clients and the organization
- Developed growth strategies to drive financial success and customer satisfaction
Business Development Manager
Relate Infotech Private Limited
Kolkata
05.2019 - 10.2020
- Designed and executed business growth strategies focused on financial gain and customer satisfaction
- Identified new markets and customer needs through in-depth research
- Led business meetings with prospective clients, presenting products and services
- Negotiated contracts, pricing, and billing structures
- Built and maintained strong client relationships for long-term engagement
Education
Bachelor of Commerce - Hons.
Kanpur University (CSJM)
Allahabad, India04.2016
Skills
- Inside Sales Management
- Sales Strategy for Inbound SaaS
- Cyber Security
- IT Management Tools
- MSPs
- Management of IT Teams
- End-to-End Pipeline
- Customer Service Management
- Client relations
- Revenue growth
- Customer onboarding
- Key accounts development
- Records management
- Training and mentoring
- Customer needs assessment
- Customer retention
- Team building
- Customer service
- Customer account management
- Account updates
- Business account management
- Large account management
- Customer acquisition
- Customer care experience
Personal Information
- Date of Birth: 28-11-1996
- Nationality: Indian
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Singing & Music
- Painting
- Gaming
- Traveling
- Researching Dog Breeds, Helping Animal NGOs & Participation in National Level Dog Shows
Certificationsandworkshops
- Salesforce Essential Training
- Sales Fundamentals- Sandlers Methods & Chris Voss's Methods
- Attended 'IIA' 26th Annual Conference (Kolkata Chapter)
- Attended 'ICAI' 44th Regional Conference
Locations
- Bangalore, Bangalore, Karnataka, 560001
- Kolkata, Kolkata, West Bengal, 700001
- Allahabad, Allahabad, Uttar Pradesh, 211001
References
References available upon request.
Timeline
Customer Success Manager
Adobe
01.2024 - Current
Inside Sales Manager
Kaseya Software India Pvt. Ltd.
04.2021 - 01.2024
Inside Sales Manager
Regalix India Private Limited
10.2020 - 03.2021
Business Development Manager
Relate Infotech Private Limited
05.2019 - 10.2020
Bachelor of Commerce - Hons.
Kanpur University (CSJM)
Similar Profiles
Saheb Singh LallSaheb Singh Lall
Senior Presales Solution Architect at AdobeSenior Presales Solution Architect at Adobe
Darin ThackerDarin Thacker
Senior Lifecycle Marketing Manager at AdobeSenior Lifecycle Marketing Manager at Adobe
Varsha TewariVarsha Tewari
Customer Success Manager at AdobeCustomer Success Manager at Adobe