UTTAM BISWAS

Versatile, Change Agent, Transformation professional with strong record of contributions in streamlining process operations, transforming systems & businesses with tangible benefits. Targeting assignments in Business Process Excellence, Re-Engineering, AI Delivery and Management Consulting

• Global Technology Giant: Set up a robust Quality & CI framework for Ad Optimization business of a large Tech giant based of Valley, by building in Artificial Intelligence & Machine Learning in QA function with $4Mn benefit realized annually
• Global Pharma giant: Debit Balance reduction of 90% leading to cash flow impact of $1.19 Mn in Accounts Payable by way of technology fix in Workflow Management
• Consulting and implementing Generative AI solution in F&A processes of a large UK based global Pharma company.
• A large UK BPO: Successfully designed Future State of Sales Commission process for a Global Medical Devices manufacturing company by identifying technology advancements, broken processes, failure points and identifying controls
• Implementation of transformation opportunities in Accounts Payable, Accounts Receivables and Collections in FnA business
• 14 FTEs combined savings for a UK based Property Management group in AP,AR and R2R processes through elimination of NVAs and bots replicating manual rule based activities.
• GCC-Global HR Consulting firm: Executed corrective & preventive action through technology enhancement to prevent errors & omissions in Defined Contribution domain to avoid future overpayments to the worth of ~100 MN in 2016
• Deployment of RPA opportunities in Benefit Administration Ops by way shortlisting candidates through high volume, high FTE and manual effort driven processes and leading to 40% shorter cycle time and $2.36 MN Business Value Realization
• Large IT MNC: Played a key role in delivering $6MN savings target with $1.2MN additional business across Australian geography Insurance operations in 2015
• Designed a robust verification process for price match queue of a vertically integrated US based travel and tourism hospitality management company
• Process standardization in AV and TI queues through implementation of workflow tool and identification of RPA opportunities leading to 65% enhancement of process cycle efficiency and 7.5 FTE benefits in Hotel and Air Ops of above org.
• Plant turnaround by Inventory Reduction by 65%, Throughput Increase by 43% and Net Operating Expenses reduction by $ 40 MN for largest steelmaker of Europe through application of Theory of Constraints
• GCC-Leading Global Bank: Delivered 150 FTE productivity gains/efficiency across MI business in GFC through Operating model re-structuring in 2014
• GCC-Largest Health Insurer in US(Fortune 8th Rank): Mentored 30 Six Sigma/Lean projects and realized QNI savings of $4MN (207 FTEs reduction) in 2013
• Guided & mentored 17 Lean, Six Sigma Projects and delivered annual benefits of $2.72 MN (savings in excess of 140 FTEs) in 2012
• Global IT/ITES Firm: Successfully Led initiative of deployment of Theory of Constraints philosophy in Wipro processes
• Tool deployment:
• Kaizen(Pragati) portal for registering and approving best Kaizen practices in Wipro
• ITMS E-learning Courses portal for Quality Team at Wipro

• At NIIT Delhi-Jul'05 to Dec'05
• Operating Systems: MS DOS, MS Windows 2000 & XP
• Languages: Object Oriented Programming using C,C++
• Databases: RDBMS, SQL Server

• 2003-2005 Infrastructure, EPC, Construction
• 2006-2008 Banking & Financial Services, Mortgage Valuation
• 2010-2012 Banking & Financial Services, F&A, Telecom, LPO, KPO
• 2012-Till Date Insurance, Supply Chain, Healthcare, BFSI, F&A

• Business Process Excellence
• Management Consulting
• Leadership & People Management
• Client Relationship Management
• Process Improvement
• Process Re-Engineering
• Business Strategy & Execution
• Budgeting & Forecasting
• Resource Optimisation
• Change Management

• Communicator
• Thinker
• Innovator
• Collaborator
• Intuitive

• Persuasive & Influential, Multi-domain Quality professional with 23 years of rich experience in Digital Transformation, Re- Engineering, Training and Consulting, Business Excellence across Property & Casualty, Life Insurance, US HealthCare, Finance and Accounting, Banking & Financial Services. Domain. Expertise in identifying opportunities/issues, defining and managing continuous improvement projects using the Lean Sigma framework.
• Adept at directing & controlling all work performed within the project framework of the DMAIC phases, and has the authority for project element's task assignment & schedule(s). Coordinating with key business leaders for working on various high-net worth projects to generate revenue for the company with effective cost cutting. Excellence in leading strategic planning and directing multi-site functions; performing business/operating model re-structuring, cost control and effective management of cultural and organizational diversity.

• At IDBI Fortis Life Insurance Company Ltd. in Feb09-May09
• Project: Customer Buying Behavior of Unit linked Insurance Plans (ULIPs) in current economicscenario
• At Steel Authority Of India Ltd. (Durgapur Steel Plant) in May'02 – Jun'02
• Project: Understanding the Operations of an Integrated Steel Plan