UTTAM KUMAR

For 11 months, I've worked as a senior associate, and after that, because of my good performance, I've got the opportunity to support the team. My role is to share the feedback and do audits for my team so that we can meet the client target and improve team score. I also take the escalated chats to provide the resolution to our customers who ask for the supervisor/Manager.

• Managing the Call/Email/Chat.
• Handling 3 chats at one time.
• Handling all the issues (Billing, Payment Arrangement, Adding/Removing feature, Retentions, and Upgrading).
• Solving the customer's issue as per requirement, providing credit if required at own stage.

• Three years and six months of experience.
• Managing the chat/email platform.
• Handling dual concurrency of chats at one time.
• Handling all the issues (Billing, Payment Arrangement, Adding/Removing feature, Retentions, and Upgrading).
• Solving the customer's issue as per requirement, providing credit if required at own stage.