UTTAM Kumar
Gurgaon
Summary
Aspiring professional seeking challenging environment to refine career and enhance talents and skills while contributing to organizational growth
Overview
6
6
years of professional experience
Work History
Senior Executive
Concentrix
Gurugram
08.2022 - Current
- For 11 months, I've worked as a senior associate, and after that, because of my good performance, I've got the opportunity to support the team.
- My role is to share the feedback and do audits for my team so that we can meet the client target and improve team score.
- I also take the escalated chats to provide the resolution to our customers who ask for the supervisor/Manager.
- Managing the Call/Email/Chat.
- Handling 3 chats at one time.
- Handling all the issues (Billing, Payment Arrangement, Adding/Removing feature, Retentions, and Upgrading).
- Solving the customer's issue as per requirement, providing credit if required at own stage.
Associate
FIS Global Business Solutions India Pvt. Ltd.
Gurugram
02.2019 - 05.2022
- Managing the chat/email platform.
- Handling dual concurrency of chats at one time.
- Handling all the issues (Billing, Payment Arrangement, Adding/Removing feature, Retentions, and Upgrading).
- Solving the customer's issue as per requirement, providing credit if required at own stage.
Education
12th -
01.2014
10th -
01.2012
BBA - Retail Management
Amity University
NoidaSkills
- Leadership
- Strong work ethic
- Problem solving
- Decision-making
- People-oriented nature
- Teamwork
- Microsoft Excel expertise
Hobbies and Interests
- Listening songs
- Travelling
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief.
Languages
- English
- Hindi
Personal Information
- Father's Name: Shr. Rohtash Kumar
- Date of Birth: 09/18/96
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Senior Executive
Concentrix
08.2022 - Current
Associate
FIS Global Business Solutions India Pvt. Ltd.
02.2019 - 05.2022
12th -
10th -
BBA - Retail Management
Amity University