Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Timeline
Generic

UTTAM Kumar

Gurgaon

Summary

Aspiring professional seeking challenging environment to refine career and enhance talents and skills while contributing to organizational growth

Overview

6
6
years of professional experience

Work History

Senior Executive

Concentrix
Gurugram
08.2022 - Current
  • For 11 months, I've worked as a senior associate, and after that, because of my good performance, I've got the opportunity to support the team.
  • My role is to share the feedback and do audits for my team so that we can meet the client target and improve team score.
  • I also take the escalated chats to provide the resolution to our customers who ask for the supervisor/Manager.
  • Managing the Call/Email/Chat.
  • Handling 3 chats at one time.
  • Handling all the issues (Billing, Payment Arrangement, Adding/Removing feature, Retentions, and Upgrading).
  • Solving the customer's issue as per requirement, providing credit if required at own stage.

Associate

FIS Global Business Solutions India Pvt. Ltd.
Gurugram
02.2019 - 05.2022
  • Managing the chat/email platform.
  • Handling dual concurrency of chats at one time.
  • Handling all the issues (Billing, Payment Arrangement, Adding/Removing feature, Retentions, and Upgrading).
  • Solving the customer's issue as per requirement, providing credit if required at own stage.

Education

12th -

01.2014

10th -

01.2012

BBA - Retail Management

Amity University
Noida

Skills

  • Leadership
  • Strong work ethic
  • Problem solving
  • Decision-making
  • People-oriented nature
  • Teamwork
  • Microsoft Excel expertise

Hobbies and Interests

  • Listening songs
  • Travelling

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge and belief.

Languages

  • English
  • Hindi

Personal Information

  • Father's Name: Shr. Rohtash Kumar
  • Date of Birth: 09/18/96
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Timeline

Senior Executive

Concentrix
08.2022 - Current

Associate

FIS Global Business Solutions India Pvt. Ltd.
02.2019 - 05.2022

12th -

10th -

BBA - Retail Management

Amity University

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UTTAM Kumar