Uttam Kumar
New Delhi
Summary
Experienced Master Data Management professional with over 8 years of experience in MDM and finance back office. Successfully led diverse projects and managed offshore transitions across EMEA and North America, delivering effective automation solutions. Proficient in SAP, ServiceNow, JD Edwards, and Salesforce, optimizing workflows to support enterprise-wide master data management initiatives. Expertise in managing critical cases and handling sensitive records while fostering collaborative team environments.
Overview
11
11
years of professional experience
Work History
Subject Matter Expert (Master Data Management)
Hays Business Solutions
Noida
05.2025 - Current
- Managed vendor and customer master data in pilot project, enhancing data integrity.
- Vendor Creations, Modifications, Block/Unblock and Partnering in SAP and Supplier Central portal for EMEA region.
- Identified and resolved data duplicity, establishing processes for verification. Resolving clients and vendors' queries through calls and emails.
- Managing transition of new projects across the EMEA region.
- Monitored SLA and KPIs, producing reports to assess compliance with client requests.
- Creation and updating SOPs and modifying them on Quarterly Basis.
- Creation and updating SOPs and modifying them on Quarterly Basis.
- Handling team queries and their internal query in Absence of leader.
- Demonstrated proficiency in various T codes for data management and processing: BP, ME21N, CJ2ON, VA42, VK13, XK01, XK02, XK03, XK05, XD0, XD02, XD03, VK11.
Process Developer
Genpact India
08.2017 - 05.2025
- Analyzed and reported metrics of Master data to drive continuous improvement efforts.
- Served as primary point of contact for business partners, creating, analyzing, and publishing weekly and monthly performance reports to enhance decision-making.
- Created and maintained master database of suppliers and vendors, ensuring compliance with statutory requirements and company policy.
- Maintained pharmaceutical product data for Contract No Load and requested documents from suppliers using SAP, Salesforce, and Oracle JDE Edwards.
- Material Master, Transfer Pricing, Setup costing and pricing for materials from factory and markets using SAP and Salesforce.
- Trained in Oracle (People soft), Salesforce and SAP for vendor creation/modifications.
- Facilitated communication with clients and supervisors to address inquiries and resolve issues, promoting alignment on project goals.
- Analyzed large datasets to simplify complex information, enhancing understanding and supporting decision-making.
- Completed transitions of multiple projects, including Vendor Master and Pricing Master Data, for the North America region.
Customer Care Executive
Landmark Insurance Brokers Pvt. Ltd
01.2016 - 08.2017
- Responded to customer inquiries about insurance products, delivering tailored information and support to enhance customer satisfaction.
- Followed up on sales inquiries to increase customer engagement and foster relationships.
- Marketed health insurance products to new and existing clients across Pan India, fostering client relationships and increasing brand awareness.
- Providing health insurance and financial services to individuals, families, and businesses.
- Collected and analyzed insurance quotes, comparing options to identify most cost-effective solutions for clients.
Education
MBA - Finance & IT – Pursuing
Swami Vivekanand Subharti University
07-2026
Bachelor of Business Administration -
University of Magadh
06-2014
XII -
C.B.S.E Board
08-2011
X -
C.B.S.E Board
05-2008
Skills
- Report development
- Data Governance
- Data Quality Assurance
- Transition Expertise
- Handling multiple projects and transition
- SOP preparation
- Process improvement
- Time Management
- Project Coordination
- Stakeholder Engagement
- Team collaboration
- Deadline adherence
- Multitasking
- Ability to perform under pressure
Affirmation
I hereby affirm that the information in this document is accurate and true to the best of my Knowledge.
Languages
- English, Fluent in Writing and Speaking
- Hindi, Fluent in Writing and Speaking
Achievements And Recognitions
- Recognized by stakeholders for proactive issue resolution and maintaining seamless SAP data workflows.
- Received Oscar Award for Best Individual Performance from onshore Client Q1 FY20 Q4 FY21 and Received Customer Award in Q4 FY23 [Genpact India].
- Received Bronze Award Q4FY18 [Genpact India] and Received Silver Award in Q3 FY23 [Genpact India].
- Received award for top sales performer in FY16 (Sales) & FY17 (Renewal) [Landmark Insurance Brokers Pvt. Ltd].
Application Experience
- SAP
- JD Edwards
- Salesforce
- Microsoft Dynamics 365 (Navision)
- People soft
- One Touch
- MS- Office
Timeline
Subject Matter Expert (Master Data Management)
Hays Business Solutions
05.2025 - Current
Process Developer
Genpact India
08.2017 - 05.2025
Customer Care Executive
Landmark Insurance Brokers Pvt. Ltd
01.2016 - 08.2017
MBA - Finance & IT – Pursuing
Swami Vivekanand Subharti University
Bachelor of Business Administration -
University of Magadh
XII -
C.B.S.E Board
X -
C.B.S.E Board