Hi, I’m
Uttam Kumar Roy
Restaurant Manager
Pune
Summary
Experienced manager with over 17 years in the service sector, specializing in customer service and team leadership. Proven track record in strategic planning, budgeting, and financial reporting, driving company objectives and enhancing brand image. Strong ability to analyze complex situations and implement effective operational solutions in fast-paced environments. Excellent communicator with a focus on customer satisfaction and team collaboration.
Overview
22
years of professional experience
2
Certifications
2
Languages
Work History
TIPPING MR PINK(Burger Shingh)
Restaurant Manager
2024.10 - Current (1 education.year_Label & 8 education.months_Label)
Job overview
- Direct 30-member team responsible for diverse tasks.
- optimizing restaurant operational efficiency.
- compiling reports at end of shift/week covering food control sales related to P&L also.
- recognized for operational excellence and cleanliness standards.
- streamlining training initiatives for retail team.
- Address all customer complaints promptly to ensure resolutions.
- ensuring prompt transport from store to customer location as scheduled.
- Allocate duties, assign roles, and designate work areas to employees based on work requirements.
- Evaluate supplies, equipment, and work areas to ensure optimal service efficiency and compliance with standards.
Subway India
Store Manager
2015.08 - 2021.07 (5 education.years_Label & 11 education.months_Label)
Job overview
- Handling a Team of 30 people with various responsibilities.
- Taking responsibility for the business performance of the restaurant.
- Preparing reports at the end of the Shift/Week, including Food Control Sales known about the P&L also.
- Well known about the store procedure &cleanness also.
- Maintaining training the store.
- Act immediately on all customer complaints to ensure that corrections.
Sakshi Industries
Restaurant Supervisor
2015.08 - 2021.07 (5 education.years_Label & 11 education.months_Label)
Job overview
- Handling a Team of 30 people with various responsibilities.
- Taking responsibility for the business performance of the restaurant.
- Preparing reports at the end of the Shift/Week, including Food Control Sales known about the P&L also.
- Well known about the store procedure &cleanness also.
- Maintaining training the store.
- Act immediately on all customer complaints to ensure that corrections.
- Ensuring effective delivery from store to customer door step with in the time promised.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Inox Leisure Limited
Team Lead
2009.10 - 2015.07 (5 education.years_Label & 9 education.months_Label)
Job overview
- Guest Service from Refuel Counter
- Taking care of in warding.
- Taking care of inventory.
- Taking care of roster.
- Taking care of PR wastage and whole store operation.
- Taking care of vehicle in out.
Pizza Hut
Team Member
2004.03 - 2008.07 (4 education.years_Label & 4 education.months_Label)
Job overview
- Pizza Maker
- Counter Crew
- Pasta Maker
Education
North Bengal University (NBU)
Bachelor of Arts
01.2000
Skills
Quick service restaurant
Restaurant managemen
Shift supervision
Cafe management
hospitality management
Pizza preparation
coffee preparation
Stewardship activities
Inventory control
Guest services
Guest relations management
Restaurant operations
Interests
Listening music
OTHER PERSONAL DETAILS
- City: Pune
- Country: INDIA
Certification
Subway Manager training Diploma Certificate
Timeline
Restaurant Manager
TIPPING MR PINK(Burger Shingh)
2024.10 - Current (1 education.year_Label & 8 education.months_Label)
Store Manager
Subway India
2015.08 - 2021.07 (5 education.years_Label & 11 education.months_Label)
Restaurant Supervisor
Sakshi Industries
2015.08 - 2021.07 (5 education.years_Label & 11 education.months_Label)
Subway Manager training Diploma Certificate
2013-08
Team Lead
Inox Leisure Limited
2009.10 - 2015.07 (5 education.years_Label & 9 education.months_Label)
Pizza Make Table Expert Certificate
2006-04
Team Member
Pizza Hut
2004.03 - 2008.07 (4 education.years_Label & 4 education.months_Label)
North Bengal University (NBU)
Bachelor of Arts