Experienced Microsoft Identity Manager (MIM) Administrator, Active Directory, and IAM Support Specialist with over 5 years of expertise in identity lifecycle management, user provisioning, authentication, and access control. Skilled in managing Active Directory (AD), Azure AD, MIM synchronization, and automation of IAM workflows.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
MIM Admin
TATA Consultancy Services
01.2023 - 02.2025
Microsoft Identity Manager (MIM) Administrator is responsible for managing identity and access lifecycle processes.
Install, configure, and upgrade MIM components (MIM Synchronization Service.
Maintain and troubleshoot MIM synchronization rules, policies, and workflows Monitor MIM logs and event viewer for errors and performance issues.
Manage identity synchronization between Active Directory (AD), Azure AD, HR systems, and other connected directories.
Handle provisioning and de provisioning of users, groups, and roles across systems. Ensure compliance with role-based access control (RBAC) and least privilege principles
Troubleshoot sync conflicts, Metaverse issues, and data mismatches.
Investigate identity synchronization failures, provisioning issues, and access problems.
Microsoft Identity Manager Monitoring sync for User account from Joiner to Leaver process.
Active Directory Support
TATA Consultancy Services
08.2021 - 12.2023
User and Group Management Creating, modifying, and deleting user accounts and security groups
Domain Services Administration, Group Policy Management, FSMO Role Management
Managing trusts between domains and forests
Trust Relationship in AD
Implemented backup and disaster recovery plans, safeguarding valuable data against potential threats or failures.
Efficiently resolved technical issues through thorough troubleshooting, analysis, and problem-solving skills.
Created and administered profiles and accounts, also maintaining systems documentation.
Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
Systems Engineer
TATA Consultancy Services
02.2020 - 05.2021
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Streamlined help desk operations by implementing an effective ticket management system.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Configured hardware, devices, and software to set up work stations for employees.
Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.