Summary
Overview
Work History
Education
Skills
Timeline
Generic
UTTAM SHARMA

UTTAM SHARMA

Mohali

Summary

Dedicated Sales and Customer Support Expert with a proven track record of exceeding sales targets and delivering exceptional customer service. Skilled in building strong client relationships, resolving inquiries efficiently, and maximizing revenue opportunities. Adept at thriving in fast-paced environments and collaborating effectively with cross-functional teams. Ready to leverage expertise to drive business success and enhance customer satisfaction."

Overview

10
10
years of professional experience

Work History

Sales and Lifestyle Consultant

American Express India Pvt Ltd
Gurgaon
05.2022 - 05.2024

Expert in planning and coordination of complex travel itineraries, manages high-value client accounts, and provides expert advice on destinations and travel. Handle escalated issues, and ensure exceptional customer service and ensure seamless travel experiences to achieve sales targets and enhance customer satisfaction. Resolve the customer complaints on priority basis.

Senior Travel Consultant

Otis Travel Pvt Ltd
Mohali
10.2016 - 04.2022

Expert in designing customized travel plans, booking flights, accommodation, and activities according to client preferences and budgets. Build client relationships, provide travel advice, and ensure seamless travel experiences to achieve sales targets and enhance customer satisfaction. Resolve the customer complaints on priority basis.

Customer Care Executive

Concentrix Daksh Pvt Ltd
Chandigarh
11.2014 - 05.2015

Experience in delivering fast, friendly and knowledgeable service for routine questions and service complaints. Handling customer inquiries, resolving complaints, and providing customer service by responding to phone or email inquiries in a timely manner. Maintained relationships with customers to ensure their satisfaction.

Education

MBA - Marketing

Kurukshetra University
Haryana
07-2023

Bachelor of Science - Bachelor's in Physics

Chhatrapati Shahu Ji Maharaj University
Kanpur
07-2017

Skills

  • Amadeus & Sabre
  • International Reservations
  • TSA Policies
  • Microsoft Office
  • Compliance and Regulations
  • Team Management

Timeline

Sales and Lifestyle Consultant

American Express India Pvt Ltd
05.2022 - 05.2024

Senior Travel Consultant

Otis Travel Pvt Ltd
10.2016 - 04.2022

Customer Care Executive

Concentrix Daksh Pvt Ltd
11.2014 - 05.2015

MBA - Marketing

Kurukshetra University

Bachelor of Science - Bachelor's in Physics

Chhatrapati Shahu Ji Maharaj University
UTTAM SHARMA