Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Hi, I’m

Uttam Singh

Lead Business Analyst
New Delhi
Uttam Singh

Summary

Proactive Business Analyst with 1+ years product management experience in Unicorn Start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Overview

10
years of professional experience
10
years of post-secondary education

Work History

Mondee Tech Pvt Ltd, New Delhi

Lead Business Analyst
2022.08 - Current (2 years & 1 month)

Job overview

  • Worked one-on-one with teams to improve product specifications.
  • Worked on migration of acquired business and its processes into parent system.
  • Researched competitors to build product of rising trends in Travel markets.
  • Assisted Technology and Operation staff to improve product and and support functions.
  • Exercised critical thinking to resolve security error in Roles and configuration level.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Managed user accounts, permissions and group policies for optimal system security.
  • Performed gap analysis to identify areas of improvement.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Collaborated with stakeholders to identify business needs and aim orientations.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated in generating business intelligence reports to inform strategic decision-making.
  • Improved user productivity and efficiency through system training and support.

Mondee Tech Pvt Ltd, New Delhi

Subject Matter Expert
2016.02 - 2022.08 (6 years & 6 months)

Job overview

  • Documented diagnostic results and supported root cause analysis and troubleshooting.
  • Monitored and tracked user progress to identify improvement opportunities.
  • Developed and presented business cases, presentations and reports to senior management.
  • Facilitated product development with implementation of standard best practices.
  • Training and Managing 50+ agents to ensure they properly handle client requests, generate revenue and fulfill their duties as expected.
  • Handled Customer Escalations, including Unsatisfied clients, Missed flights, Error in the itinerary, and various other last-minute problems.
  • Educating clients on travel requirements for international destinations, including visas, vaccinations, passports, and customs.

Genpact India, Gurugram

Process Associate
2013.05 - 2016.01 (2 years & 8 months)

Job overview

  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Assessed products or services to evaluate conformance with quality standards.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.

Education

IGNOU Delhi

Bachelor of Arts from Tourism And Travel Management
2015.08 - 2022.12 (7 years & 4 months)

University Overview

Bhaskaracharya College of Applied Sciences, DU New Delhi

Bachelor of Science from Instrumentation & Controlling
2012.06 - 2013.08 (1 year & 2 months)

University Overview

Dropped after 1st year from regular college due to personal circumstances as to work in IT & Travel

St. Stephens College, Delhi University New Delhi, India

Associate of Arts from Diploma in Spanish Language
2016.06 - 2018.05 (1 year & 11 months)

University Overview

Skills

Business administration

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Accomplishments

Accomplishments
  • Awarded the Special Recognition Award.
  • Staff Training - Trained staff on basic concepts and computation construction.
  • Developed an organizational change management strategy for 550+ employees as a Lead Analyst.
  • Product Implementation - Achieved management objective by implementing new tool and process structure into the business operations.

Interests

Web Savvy

World Affairs

New Technologies

Timeline

Lead Business Analyst
Mondee Tech Pvt Ltd
2022.08 - Current (2 years & 1 month)
St. Stephens College, Delhi University
Associate of Arts from Diploma in Spanish Language
2016.06 - 2018.05 (1 year & 11 months)
Subject Matter Expert
Mondee Tech Pvt Ltd
2016.02 - 2022.08 (6 years & 6 months)
IGNOU
Bachelor of Arts from Tourism And Travel Management
2015.08 - 2022.12 (7 years & 4 months)
Process Associate
Genpact India
2013.05 - 2016.01 (2 years & 8 months)
Bhaskaracharya College of Applied Sciences, DU
Bachelor of Science from Instrumentation & Controlling
2012.06 - 2013.08 (1 year & 2 months)

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Uttam SinghLead Business Analyst