UTTAM SINGH RANA
Haridwar
Summary
To enable employees in achieving organizational goals and adhering to the highest standards of company policies and procedures, I am committed to fostering a culture of excellence and continuous improvement. By implementing strategic initiatives and providing targeted support, I ensure that all team members are aligned with the company's vision and operational standards. My focus is on driving performance, enhancing productivity, and maintaining compliance with industry regulations. Additionally, I facilitate ongoing training and development to equip employees with the skills necessary for success and operational excellence.
Overview
14
14
years of professional experience
Work History
Assistant Restaurant Manager, Food & Beverage Service
Hyatt Place
HARIDWAR
08.2023 - 10.2024
- Operational Oversight: Support management in overseeing daily food and beverage operations, ensuring adherence to service standards and protocols
- Regulatory Compliance: Maintain compliance with all relevant health and safety regulations, ensuring a safe and hygienic environment
- Resource Optimization: Manage resources efficiently to maximize operational effectiveness and enhance guest satisfaction
- Staff Training and Development: Conduct training programs for staff to ensure adherence to service excellence and operational procedures
- Guest Experience Enhancement: Implement strategies to improve guest experiences and address feedback effectively
- Inventory Management: Oversee inventory control and procurement processes to ensure timely availability of supplies
- Performance Monitoring: Track and analyze performance metrics to drive continuous improvement and operational efficiency
- Event Coordination: Assist in the planning and execution of special events and banquets, ensuring seamless operations
- Cost Management: Monitor and manage budgetary expenditures to optimize financial performance
- Cross-Department Collaboration: Work closely with other departments to ensure smooth and coordinated operations
Food & Beverages Manager
Patanjali Wellness
HARIDWAR
01.2022 - 08.2023
- Team Leadership: Supervised a team of over 100 staff members, ensuring high standards of food service and patient care
- Patient Satisfaction: Ensured the comfort and satisfaction of over 2000 patients daily, maintaining adherence to medical and wellness guidelines
- Operational Management: Directed daily operations, including food preparation and service, to meet high standards of quality and efficiency
- Health and Safety Standards: Ensured compliance with health and safety regulations, maintaining a safe environment for patients and staff
- Menu Planning: Developed and managed menu offerings to align with dietary requirements and patient preferences
- Quality Assurance: Implemented quality control measures to maintain high standards in food preparation and service
- Budget Oversight: Managed budgetary allocations for food and beverage services, optimizing cost-effectiveness
- Patient Feedback: Gathered and addressed patient feedback to improve service delivery and satisfaction
- Staff Recruitment: Participated in the recruitment and onboarding of new staff, ensuring alignment with organizational values and standards
- Operational Efficiency: Enhanced operational processes to streamline food service and improve patient care
Assistant Manager, Food & Beverage
Lemon Tree Hotel
01.2021 - 01.2022
- Customer Service Resolution: Responded to customer complaints promptly, ensuring high standards of service and guest satisfaction
- Operational Support: Assisted in managing daily operations of food and beverage services, including banquet and event coordination
- SOP Maintenance: Ensured adherence to standard operating procedures (SOPs) for the Food and Beverage Services Department
- Direct Reporting: Reported directly to the General Manager, providing updates on operational performance and strategic recommendations
- Event Management: Coordinated and executed special events, ensuring exceptional service and seamless operations
- Menu Development: Assisted in the development and implementation of menus to meet diverse guest preferences
- Staff Supervision: Supervised and motivated staff, fostering a positive work environment and high performance
- Vendor Management: Managed relationships with vendors and suppliers, ensuring timely delivery of high-quality products
- Financial Reporting: Prepared financial reports and analyzed expenditures to support budgetary decisions
- Guest Engagement: Engaged with guests to gather feedback and enhance their overall dining experience
Restaurant General Manager
The Stash House (Bar & Restaurant)
01.2020 - 01.2021
- Staff Recruitment and Training: Recruited, trained, and supervised restaurant personnel to ensure high performance and service excellence
- Staff Scheduling: Created and managed staff schedules to maintain optimal staffing levels during peak and off-peak hours
- Inventory and Stock Management: Monitored inventory levels of food, supplies, and equipment, forecasting needs and overseeing procurement processes
- Budget and Cost Control: Managed financial budgets and implemented cost control measures to reduce expenses and maximize profitability
- Customer Relations Management: Addressed customer needs, comments, and complaints promptly to ensure a high level of satisfaction
- Health and Safety Compliance: Enforced adherence to health, safety, and sanitation standards, ensuring a safe and hygienic environment
- Payroll Processing: Administered payroll and maintained accurate records of employee compensation and benefits
- Operational Standards Enforcement: Ensured all staff adhered to established operating standards and procedures
- Financial and Operational Reporting: Compiled and reported on financial performance, inventory levels, and personnel metrics to senior management
- Strategic Planning: Developed and implemented strategies to enhance operational efficiency and improve overall restaurant performance
Senior Food & Beverage Executive
Radisson Blu
HARIDWAR
01.2018 - 01.2020
- Innovation: Crafted appealing and innovative menus to attract and satisfy a diverse clientele
- Customer Relationship Management: Fostered strong relationships with regular patrons to enhance loyalty and repeat business
- Regulatory Compliance: Adhered to and enforced food safety and hygiene regulations to ensure a safe dining experience
- Procurement and Supply Management: Coordinated the ordering of food supplies and maintained inventory to meet kitchen requirements
- Customer Satisfaction Assurance: Ensured exceptional levels of customer satisfaction with both food quality and service delivery
- Marketing and Promotions: Assisted in organizing and promoting marketing events to boost restaurant visibility and sales
- Policy Development: Developed and implemented restaurant policies to streamline operations and ensure consistency
- Quality Control: Monitored and maintained high standards of food preparation and service to meet guest expectations
- Staff Coordination: Collaborated with staff to ensure smooth daily operations and adherence to service standards
- Operational Efficiency: Enhanced operational procedures and workflow to improve efficiency and service quality
Senior Captain
Radisson Blu
HARIDWAR
01.2016 - 01.2018
- Guest Satisfaction Enhancement: Delivered exceptional service to ensure high levels of guest satisfaction and retention
- Sanitary Standards Maintenance: Upheld rigorous health and safety standards to maintain a clean and safe working environment
- Relationship Building: Fostered strong relationships with guests to build loyalty and collect actionable feedback
- Team Empowerment: Managed team interactions, promoting problem-solving through targeted training and empowerment
- Operational Excellence: Ensured smooth daily operations, maintaining high service standards and operational efficiency
- Service Quality Assurance: Regularly assessed service quality to ensure compliance with company standards
- Event Coordination: Assisted in organizing and executing special events, ensuring seamless service and guest satisfaction
- Complaint Resolution: Addressed and resolved guest complaints efficiently, improving overall guest experience
- Performance Monitoring: Monitored staff performance and provided constructive feedback to drive improvement
- Training and Development: Facilitated ongoing staff training programs to enhance skills and service standards
Food & Beverage Captain
Captain's Cavalry Restobar, Riverview Hotels Pvt. Ltd.
01.2013 - 01.2014
- Guest Service Management: Managed daily guest interactions, addressing and resolving complaints to ensure satisfaction
- Kitchen Coordination: Coordinated with kitchen staff to ensure timely and accurate food delivery
- Service Excellence: Focused on providing exceptional service to enhance the dining experience for guests
- Staff Supervision: Supervised service staff to ensure adherence to service standards and operational procedures
- Shift Management: Managed shifts effectively to ensure continuous service quality and operational efficiency
- Training and Mentoring: Provided training and mentoring to junior staff to enhance their skills and performance
- Service Quality Monitoring: Monitored service quality and addressed issues to maintain high standards
- Customer Engagement: Engaged with customers to gather feedback and improve service delivery
- Operational Troubleshooting: Resolved operational issues promptly to minimize disruptions and maintain service standards
- Sales and Upselling: Promoted and upsold menu items to increase sales and enhance the dining experience
Guest Service Associate
Lite Bite Foods Pvt. Ltd.
01.2011 - 01.2012
- Guest Interaction: Engaged with guests to provide a welcoming experience and manage wait times effectively
- Order Management: Took orders and ensured accurate and timely service delivery
- Service Excellence: Provided attentive service from seating to departure, ensuring a high-quality dining experience
- Guest Feedback Collection: Collected and addressed guest feedback to improve service quality
- Problem Resolution: Addressed and resolved guest issues promptly to ensure satisfaction
- Team Collaboration: Worked collaboratively with team members to ensure smooth operations and efficient service
- Hygiene Standards Adherence: Maintained cleanliness and hygiene standards in accordance with company policies
- Service Training: Assisted in training new staff on service protocols and best practices
- Customer Assistance: Provided assistance and information to guests to enhance their dining experience
- Operational Support: Supported daily restaurant operations to ensure efficient and effective service
Restaurant Manager
Captain's Cavalry Restobar, Riverview Hotels Pvt. Ltd.
- Operational Management: Oversaw daily restaurant operations, focusing on cost control and high-quality customer service
- Staff Coordination: Managed personnel, including kitchen and service staff, ensuring effective coordination and performance
- Inventory Control: Supervised inventory management and ordering processes to maintain optimal stock levels
- Customer Experience Enhancement: Implemented strategies to improve the overall dining experience and address operational challenges
- Budget Management: Controlled expenses and monitored financial performance to achieve budgetary goals
- Marketing Initiatives: Assisted in marketing and promotional activities to increase restaurant visibility and attract customers
- Process Improvement: Identified and implemented process improvements to streamline operations and enhance efficiency
- Quality Assurance: Ensured adherence to quality standards in food preparation and service delivery
- Staff Recruitment: Participated in hiring and onboarding new staff, ensuring alignment with operational needs
- Customer Feedback Analysis: Analyzed customer feedback to implement improvements and enhance service quality
Education
Bachelor of Hotel Management & Catering Technology -
HNB Garhwal University
SRINAGAR, UTTARAKHAND, INDIA01.2010
Intermediate -
SGRR
DEHRADUN, INDIA01.2005
Matriculation -
SGRR
DEHRADUN, INDIA01.2002
Skills
- Advanced problem resolution
- Strategic vision formulation
- Data analytics expertise
- Innovative design implementation
- Stakeholder engagement management
- Agile project execution
- Impactful presentations delivery
- Customer-centric focus
- Risk assessment capability
- Team coordination skills
- Revenue growth tactics
- Resource optimization proficiency
- Leading and developing teams successfully
- Managing time and meeting deadlines effectively
- Fostering effective teamwork and collaboration
- Committed to ongoing professional development
- Cultivating and maintaining client relationships effectively
- Maintaining high standards of precision
- Enhancing operational processes and workflows
- Delivering clear and persuasive communication
- Adapting quickly to changing environments
- Developing and implementing strategic plans
Awards
- Top Performer (Quarterly), Radisson Hotels, Honored with the designation of Best Employee for exceptional performance over the quarter.
- Distinguished Appreciation Award, Radisson Hotels, Acknowledged with a prestigious appreciation award for outstanding contributions and exemplary service.
References
- Mr. Sumit Tomar, G.M, Radisson Hotels, +91-9891291543
- Chef Sudhanshu, Exe. Chief, Radisson Hotels, +91-9810542886, +91-9561455981
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
Disclaimer
I hereby declare that the information provided in this resume is accurate and complete to the best of my knowledge. I understand that any misrepresentation or omission of facts may result in the rejection of my application or termination of employment if discovered at a later date.
Languages
- English
- Hindi
- French
Personal Information
- Passport Number: T4163299
- Date of Birth: 05/21/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Beginner
A1
Timeline
Assistant Restaurant Manager, Food & Beverage Service
Hyatt Place
08.2023 - 10.2024
Food & Beverages Manager
Patanjali Wellness
01.2022 - 08.2023
Assistant Manager, Food & Beverage
Lemon Tree Hotel
01.2021 - 01.2022
Restaurant General Manager
The Stash House (Bar & Restaurant)
01.2020 - 01.2021
Senior Food & Beverage Executive
Radisson Blu
01.2018 - 01.2020
Senior Captain
Radisson Blu
01.2016 - 01.2018
Food & Beverage Captain
Captain's Cavalry Restobar, Riverview Hotels Pvt. Ltd.
01.2013 - 01.2014
Guest Service Associate
Lite Bite Foods Pvt. Ltd.
01.2011 - 01.2012
Restaurant Manager
Captain's Cavalry Restobar, Riverview Hotels Pvt. Ltd.
Bachelor of Hotel Management & Catering Technology -
HNB Garhwal University
Intermediate -
SGRR
Matriculation -
SGRR
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