Uttam Kumar Sutariya
Pune
Summary
Driven Business Development Executive and Result oriented Customer success professional with excellent communication skills, who excels at simplifying complex data, career history in multi-state distributed businesses and proven skill in developing and retaining high-performance teams. Hands-on experience in SaaS startup businesses. Seeking opportunity to provide support to customers and align their strategies. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
11
11
years of professional experience
Work History
Business Development Executive/Sr.Research Analyst
Demandshore - Ziff Davis Company(Ziff Davis Performance Marketing)
Pune
12.2017 - Current
- Lead Generation Executive with experience in BANT, HQL, Waterfall & Plain Whitepaper Campaigns.Lead Generation Executive with experience in BANT, HQL, Waterfall & Plain Whitepaper Campaigns.
- Skills: Good Communication, Adaptive to new process changes as per requirement · Proactive, Self Learner, Positive Thinker. · Microsoft Office · Target Oriented, Cold Calling Exp.(Training, New Candidate Mentoring Etc.) · Cold Calling · Prospect Research · BANT · HQL · Whitepaper Campaigns · Marketing · Demand Generation
- Lead Generation & Content Syndication, Appointment Generation, Market Research, B2B Demand Generation, Go To Market Strategies, and B2B Lead
- Primarily responsible for Cold calling to generate prospective leads as per the Campaign requirements
- Database List Building, Contact Verification Knowledge of contact discovery, lead generation and demand generation Skills
- Finding Target Audience Through Research.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
Debt Collector -AMR/Insurance Specialist
BancTec Tps India Pvt. Ltd
Pune
03.2017 - 10.2017
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Followed up on denials, late payments, extensions and other special circumstances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Advised customers of alternative actions and strategies for debt repayment.
- Processed debtor payments and updated accounts to reflect new balance.
Retail Analyst - Debenhams/Hermes
Capita India Pvt Ltd.
Pune
10.2016 - 01.2017
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Onboarded new temps by entering employee information into systems.
Sr. Customer Service Executive -Airtel Money
Aegis Global
Pune
11.2015 - 06.2016
- Led projects and analyzed data to identify opportunities for improvement.
- Worked with customers to understand needs and provide excellent service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Handled 689 calls per day to address customer inquiries and concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- Participated in team-building activities to enhance working relationships.
Customer Service Executive
Infotek Natalia Ltd.
Pune
03.2013 - 08.2015
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
Customer Service Executive - Insurance
Zerone Technologies Pvt Ltd
Pune
02.2011 - 01.2013
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated interactions between associates and customers to assess personnel performance.
- Informed customers of upcoming promotions and deals to boost sales.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Education
B.Com -
Savitribai Phule Pune University
Pune2015
High School Diploma -
Kendriya Vidyalaya Army Area
Lullanagar - Pune2013
Higher Secondary -
Army Public School - Pune
Pune06.2010
Skills
- Ability to absorb & learn new concepts
- Self- confidence & Good communication skills
- Decision making, critical thinking, organizing and planning
- Result oriented, strong willpower and better planning and coordination
- Enthusiasm to learn new concepts/practices
- Good learner, self motivated with positive attitude
- Campaign management
- Team Leadership & Development
- Customer and client relations
- Client service-focused
- CRM
- Research and due diligence
- Time Management
- Customer service-focused
- Sales expertise
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Upper intermediate (B2)
Spanish
Beginner (A1)
Timeline
Business Development Executive/Sr.Research Analyst
Demandshore - Ziff Davis Company(Ziff Davis Performance Marketing)
12.2017 - Current
Debt Collector -AMR/Insurance Specialist
BancTec Tps India Pvt. Ltd
03.2017 - 10.2017
Retail Analyst - Debenhams/Hermes
Capita India Pvt Ltd.
10.2016 - 01.2017
Sr. Customer Service Executive -Airtel Money
Aegis Global
11.2015 - 06.2016
Customer Service Executive
Infotek Natalia Ltd.
03.2013 - 08.2015
Customer Service Executive - Insurance
Zerone Technologies Pvt Ltd
02.2011 - 01.2013
B.Com -
Savitribai Phule Pune University
High School Diploma -
Kendriya Vidyalaya Army Area
Higher Secondary -
Army Public School - Pune
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