Uttara Bhosekar
Mumbai
Summary
A dynamic professional with nearly 12 years of rich experience in logistics, specializing in pricing and procurement, sales, commercial shipping contracts, team handling, and report management with top organizations. Handling a team of analysts who manage global accounts and multi-million-dollar tenders for the liner business. A team player with the ability to work comfortably with people from diverse backgrounds and experiences.
Overview
12
12
years of professional experience
Work History
Manager - Customer Service
Neutral Consolidators Freight (Cargo Consolidators India)
10.2025 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Deputy Manager - Pricing & Customer Service
Hermes Travel & Cargo Pvt Ltd
02.2025 - Current
- Procuring commercials with the shipping line, local transporter, and overseas agent based on customer requirements.
- Negotiating a time-bonded contract based on volume commitment with the shipping line.
- Understanding the nature of the customer and sending complete commercials to customers within TAT.
- Worked closely with customers to understand needs and resolve diverse issues.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Customer Service Manager
Neutral Consolidators Freight ( Cargo Consolidators India)
10.2025 - 02.2026
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Deputy Manager
Freight Systems India pvt ltd
06.2024 - 02.2025
- Procuring complete commercials from the shipping line.
- Providing the most competitive solutions to local customers, agents, and overseas offices.
- Analyzing inquiry data, customer requirements, and handling them in the most effective manner.
- Handling day-to-day operational issues with the shipping line, transporter, and other vendors.
- Meeting with the shipping line and negotiating commercials
- Coordinated logistics operations to ensure timely delivery of freight shipments.
Assistant Manager - Pricing, PAN INDIA
SWIFT CARGO
11.2021 - 06.2024
- As the Pan India Pricing Desk, we handle end-to-end pricing, RFQs, contracts, and disputes for the USA sector.
- Negotiating and handling annual USA contracts with Multiple shipping lines.
- Quoting rates for all the shipments from India (several Branches) to USA - which Includes Local Transport PO negotiation, CHA costing, freight negotiation with Shipping line and NVOCC, haulage negotiation with the Overseas office and Agents.
- Getting Named A/c filed with shipping line for key customers.
- Preparing-Maintaining and circulating Rate sheet for USA sector to PAN India offices.
- Keeping track on End to end shipments for USA.
- Handling Rates and Routing disputes with Shipping line.
Specialist - Global Tender Commercial Support (Pricing & CS)
CMA CGM
09.2016 - 10.2021
- Negotiating Yearly Tender, Spot business offers and closes agreements.
- Analyzing customer performance based on regions and highlighting insight to top management.
- Negotiated multi-million-dollar contracts by making customer satisfaction a top priority.
- Developing a trusted advisor relationship with assigned Global accounts, internal stakeholders.
- Ensure the timely and successful submission of rates to customer.
- Responsible to co-ordinate with multiple department to fulfill all customer tender requirements.
- Planning and dividing customer accounts among the team members.
- Conducting performance evaluations of employees.
- Supporting employees with training and development activities.
- Monitoring team performance to ensure objectives are met.
- Communicate clearly the progress of Client business and Volume expected on monthly/quarterly to internal and external stakeholders.
- Identify and grow opportunities on region wise and collaborate with sales teams to ensure growth attainment.
- Conducting Training & Assist with high severity requests or issues.
Customer Service Executive (Sea Export)
Team Global Logistics Pvt Ltd
02.2014 - 07.2016
- Sales coordinator for Marketing Person.
- Handling LCL / FCL both.
- Inside sales.
- Handled Pricing.
- Coordinating with overseas agents for DDU / DDP quotes inland haulages, Destination Charges etc.
- Handling Approx 120 FCL Shipments per Month to Various Port including LCL cargo monthly 200 CBM.
Education
T.Y BMS -
UNIVERSITY OF MUMBAI
Mumbai4 2013
Skills
Contract negotiation
Pricing strategy
Sales analysis
Tenders
Customer service
Transportation
Tender automation
Route selection
Rate optimisation
Carrier selection
Freight bill auditing
Personal Information
Timeline
Manager - Customer Service
Neutral Consolidators Freight (Cargo Consolidators India)
10.2025 - Current
Customer Service Manager
Neutral Consolidators Freight ( Cargo Consolidators India)
10.2025 - 02.2026
Deputy Manager - Pricing & Customer Service
Hermes Travel & Cargo Pvt Ltd
02.2025 - Current
Deputy Manager
Freight Systems India pvt ltd
06.2024 - 02.2025
Assistant Manager - Pricing, PAN INDIA
SWIFT CARGO
11.2021 - 06.2024
Specialist - Global Tender Commercial Support (Pricing & CS)
CMA CGM
09.2016 - 10.2021
Customer Service Executive (Sea Export)
Team Global Logistics Pvt Ltd
02.2014 - 07.2016
T.Y BMS -
UNIVERSITY OF MUMBAI