Uttkarsh Bhatia
Assistant store manager
Mumbai
Summary
Proven leader at Aditya Birla Fashion And Retail, adept in team management and customer service, enhanced store operations, and achieved significant customer satisfaction improvements. Excelled in stock management, steering a 4cr store to success. Skilled in fostering positive work culture and driving sales through effective coaching and problem-solving. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Awarded as a Brand champion by showcasing various ABG values that helped the store grow
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Store Manager
Aditya Birla Fashion And Retail
2022.08 - Current
- Managed A yearly 4cr store as an Individual for 6 months in the Absence of a store manager
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with team members to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interacted well with customers to build connections and nurture relationships.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management Ahmedabad
Ahmedabad, India 2019.07 - 2022.06
Skills
Team Management
Reliability
Delegation
Customer Service
Stock management
Upselling and Cross Selling
Team Management
Accomplishments
Awarded as a Brand champion in May 2024 in the RYT Conclave
Selected in Manager Leadership Programme 2024
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Marathi
Intermediate (B1)
Gujarati
Intermediate (B1)
Interests
Cricket
Indian Stock markets
Timeline
Assistant Store Manager
Aditya Birla Fashion And Retail
2022.08 - Current
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management Ahmedabad
2019.07 - 2022.06
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