U.V. SHIJU

• Leading global delivery teams across multiple regions, overseeing a portfolio generating $11-15 million in revenue
• Developing and executing delivery strategies to ensure alignment with project timelines, budgets, and quality targets
• Managing relationships with key stakeholders, including C-level executives, clients, and vendors, to ensure seamless service delivery
• Implementing and optimizing delivery models to enhance regional operational efficiency and scalability
• Directing a global team of 3 delivery managers, ensuring effective performance management, talent development, and team engagement
• Collaborating with sales and account management teams to drive business growth and expand global service offerings
• Improving client satisfaction scores by 40% through continuous improvement initiatives and service excellence strategies
• Delivering $10 million in revenue by successfully executing high-impact global projects, driving significant business outcomes
• Reducing operational costs by 15% through driving process automation and optimizing delivery efficiencies
• Enhancing team performance and engagement through leadership, development programs, and effective management practices
• Periodic optimization to increase the bottom line
• Maintained 20% Bottom line

• Successfully delivered 14 projects totaling $4.8 million, achieving customer satisfaction scores of >9/10 and maintaining consistent profit margins
• Improved team productivity by 30% through process enhancements and stronger cross-functional collaboration
• Led the delivery of complex projects worth up to $6 million, ensuring seamless management of scope, budget, timelines, and resources
• Oversaw a team of 4 project managers, developers, and cross-functional teams to ensure timely and quality delivery, meeting client expectations
• Worked as the primary liaison between clients, senior stakeholders, and delivery teams, facilitating clear communication and managing expectations
• Implemented Agile and Waterfall methodologies across projects, ensuring timely delivery within budget while maintaining high-quality standards
• Identified and mitigated project risks, ensuring minimal impact on timelines and budgets while maintaining strong project performance

• Led smaller-scale projects from initiation to completion, ensuring that all project phases adhered to defined scope, timelines, and budgets
• Coordinated cross-functional teams to ensure seamless collaboration and timely project execution, resulting in efficient delivery
• Supported senior delivery managers in preparing and delivering reports, managing project risks, and maintaining transparent communication with stakeholders
• Led client presentations and milestone updates, ensuring alignment with project objectives and enhancing client relationships
• Enhanced project completion rates by 95% through proactive risk management and the implementation of process improvements, resulting in 100% client satisfaction and increased repeat business opportunities

During the tenure, 15 implementations and 45 BRDs were completed, and end-user training was successfully conducted.

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Facilitated requirement-gathering workshops, resulting in clear project objectives and deliverables.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
• Streamlined workflow for better productivity with the implementation of new software solutions.
• Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
• Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Enhanced stakeholder engagement through effective communication of complex data and insights.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
• Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
• Interacted with internal customers to understand business needs and translate in to requirements and project scope.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Collaborated with stakeholders to identify business needs and data sources.
• Generated ad-hoc reports to evaluate specific business requirements.
• Utilized data visualization techniques to present and explain complex data sets.
• Created data models to support decision-making processes.
• Provided technical support for troubleshooting analytics and reporting issues.
• Updated and developed scripts and queries to extract and analyze data from multiple sources.
• Designed and developed data pipelines to acquire, clean and process data.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Identified patterns and trends in large data sets and provided actionable insights.
• Developed customized reports, summarizing and presenting data in a visually appealing format.
• Developed and maintained data warehouses and data marts to support business operations.
• Deployed predictive analytics models to forecast future trends.
• Implemented business intelligence solutions to increase operational efficiency.
• Created dashboards to monitor and track key performance indicators.
• Generated standard and custom reports to provide insights into business performance.
• Developed and implemented data governance policies and procedures.
• Optimized data access and storage to improve the performance of analytics systems.
• Assisted with creating data cubes and OLAP models to improve data analysis.
• Developed data mining algorithms to identify and classify patterns in data.
• Optimized data access and storage to improve the performance of analytics systems.

• Formerly Known as 3I Infotech Ltd.
• Worked as a consultant from May 2004 to Dec 2009 via third-party consultancy - Triumphsys and Centris Lab Pvt ltd

• Requirement gathering, interpreting customer business needs and translating them to application and functional requirements.
• Prepare UI mock-ups and Use Cases to translate the functional requirements
• Communicating with clients to clarify and validate requirements.
• Analyze requirements and control changes to the requirement
• Identify and help resolve problems and issues with requirements
• Collaborating with Architects for better design and technical solutions
• Analyze the trade between usability and performance needs
• Design user acceptance test plans and test cases
• Collect & analyze feedback from end users/business teams to create requirements for the next release
• Successfully Completed 18 UAT Phases with clientsonsultant