UVAIS KP
CALICUT
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Service Advisor
Autobahn Trucking Corporation
Kozhikode
04.2018 - Current
- Explained the features and benefits of products or services offered by the dealership to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Prevented key account losses by researching discrepancies and correcting problems.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Greeted customers and addressed their needs in a professional manner.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved customer complaints in an efficient and courteous manner.
Education
GED -
KMCT Polytechnic College
Calicut01-2016
High School Diploma -
Govt HSS Mavoor
Calicut01-2012
Skills
- Customer Retention
- Computer Skills
- Technical Support
- Customer Service
- Documentation And Reporting
- Product Training
- Complaint resolution
- Handling Customer Complaints
- Customer Relationship Management
- Excellent Communication
- Repair Quality Inspections
- Data Entry
- Service Recommendations
Affiliations
- Traveling
- Trucking
- Cricket
- Football
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Arabic
Elementary (A2)
A2
References
References available upon request.
Timeline
Service Advisor
Autobahn Trucking Corporation
04.2018 - Current
GED -
KMCT Polytechnic College
High School Diploma -
Govt HSS Mavoor
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