UVAN PRABHU B
Chennai
Summary
I am looking to work in an environment that offers opportunities for new learning and growth. I can offer my skills both technical and non-technical to ensure that the larger objective of the organization is met for mutual benefit.
A dynamic, result oriented IT professional with 11 Years of extensive experience in both Cisco and Poly VC, WebEx Administrator, Zoom Technology, WebEx Control Hub, Microsoft Teams Rooms (MTR), Primarily expertised in video conferencing. Energetic and self-motivated with the ability to make things and adhere to strict deadlines.
Overview
11
11
years of professional experience
Work History
ASSOCIATE CONSULTANT (VIDEO CONFERENCE)
HCL TECHNOLOGIES - CLIENT - BECTON DICKINSON
Chennai
09.2018 - Current
- Leading a team of 20+ L1 & L2 Video support Engineers and 3 Project management Engineers.
- Migration, Movement and Deployment Projects
- Managing transition of new project related to EUC like Cisco Unified collaboration solutions,Poly, Microsoft teams room, this includes FTE estimate, Resource allocation,Coordinating with Transition team & Client.
- Prepared reports summarizing progress, risks, and issues associated with projects.
- Provided training sessions on new systems or processes for both internal staff and external customers.
- Developed and maintained project plans, budgets, timelines and resource allocations.
- Experience in installing, configuring and troubleshooting Video conferencing Endpoints (Cisco WebEx Series, SX Series, MX Series, EX series, and DX Series)
- WebEx administration, troubleshooting issues with WebEx calling and user accounts. WebEx user Account creation and deletion
- Hands on experience in Microsoft teams room (MTR) & device onboard
- Knowledge of Cisco Meeting Server, Cisco Meeting Management and Cisco VCS Servers
- Cisco Endpoints firmware management
- Zoom Administration and Zoom Client upgrade, Certifications including Vulnerability and patch management
- Conducted regular staff meetings to discuss progress and challenges faced by the team.
- Assigned tasks to team members based on their skillsets, experience levels, availability.
SR. NETWORK ENGINEER (VIDEO-NOC)
ARTECH INFO SYSTEM PVT - CLIENT - THE WORLD BANK
Chennai
01.2016 - 09.2018
- Leading 12 members Team of L1 & L2 Video support Engineers
- Responsible for managing day-to-day operational support, providing bridge operation and remote event management for large video meetings
- Global VC Endpoints Management, call scheduling, Call Monitoring, CDR Report Preparation, etc
- Troubleshoot Audio/Video issues in Live Streaming (YouTube/ TCS Server). Create YouTube links and embedded links for live streaming sessions
- Configuring and Certifying Videoconferencing endpoints based on room acoustics, Audio clarity, video clarity
- Raise RMA with Cisco for faulty devices. Coordinate with Cisco TAC to troubleshoot issues.
Senior Analyst
HCL Technologies -Client - World Bank
Chennai
04.2015 - 12.2015
- Scheduling / Monitoring Video Conferences through Telepresence Management Suite
- Offering video conference technical support via phone or email across the globe
- Monitor WebEx conferences, and troubleshoot Video / Audio
- Knowledge of Telepresence Content server and Kultura recording servers
- Manage recorded session Edit/Trim events and upload in servers.
- Hands on Experience in Cisco TMS.
- Experience Cisco and Poly Video conference device on-boarding.
STUDIO VIDEO TECHNOLOGY ENGINEER
NIIT LIMITED
02.2013 - 04.2015
- Handling Cisco and Polycom Video Conferencing devices
- Connecting and maintaining Sound mixers like 12 Channel Mixers, Amplifiers, Echo Chancellors, Mics, Digital Video switchers (SE600), and Video distribution amplifiers
- Managing video conference session multicasting using VSAT digital technology
- Supporting telephonically for the resolution of technical issues of remote users.
Education
BACHELOR OF ENGINEERING IN ECE -
SARASWATHI VELU COLLEGE OF ENGINEERING, ANNA UNIVERSITY
04.2011
DIPLOMA IN ECE -
RANIPETTAI INSTITUTE OF TECHNOLOGY
04.2008
Skills
- WebEx & Zoom Administrator
- Telepresence Management Suite
- Cisco Jabber
- Virtual Conference - Zoom, VBrick, Cisco Spark
- Recording Server (TCS, Kaltura)
- Microsoft Teams Rooms (MTR)
- Cisco VC Endpoint
- Video Communication Server (VCS)
- Multipoint Control Unit(MCU)
- Cisco Meeting Management (CMM)
- Cisco Meeting Server (CMS)
- WebEx Control Hub
- Staff Management
- Training and Development
- Team Leadership
Websites
Personal Information
- Father's Name: R. Balakrishnan
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English & Tamil
Accomplishments
- Awarded for major implementation and migration projects for Bard and BD clients of Cisco and Poly.
Timeline
ASSOCIATE CONSULTANT (VIDEO CONFERENCE)
HCL TECHNOLOGIES - CLIENT - BECTON DICKINSON
09.2018 - Current
SR. NETWORK ENGINEER (VIDEO-NOC)
ARTECH INFO SYSTEM PVT - CLIENT - THE WORLD BANK
01.2016 - 09.2018
Senior Analyst
HCL Technologies -Client - World Bank
04.2015 - 12.2015
STUDIO VIDEO TECHNOLOGY ENGINEER
NIIT LIMITED
02.2013 - 04.2015
BACHELOR OF ENGINEERING IN ECE -
SARASWATHI VELU COLLEGE OF ENGINEERING, ANNA UNIVERSITY
DIPLOMA IN ECE -
RANIPETTAI INSTITUTE OF TECHNOLOGY
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