Uveiz Ahmed

Worked with international advertisers under the Meta process, understanding business objectives, resolving account-related queries, and providing recommendations to improve campaign performance while maintaining strong client relationships.

* Managed interactions with international clients through professional communication and timely issue resolution.
* Analyzed client requirements and recommended suitable solutions based on business objectives.
* Coordinated with internal teams to ensure timely resolution of client requests.
* Maintained high service quality while meeting productivity and performance targets.

Supported UAE-based clients by understanding their financial requirements, explaining suitable banking and insurance solutions, and ensuring a seamless customer experience.

* Identified customer requirements and recommended appropriate solutions.
* Maintained regular client communication and follow-ups to build long-term relationships.
* Resolved customer concerns while ensuring service quality and compliance.
* Consistently achieved performance targets in a fast-paced environment.

Provided customer support for health and term insurance products by resolving queries and delivering accurate information.

* Handled customer interactions through professional communication.
* Investigated customer concerns and provided timely resolutions.
* Maintained service quality while adhering to company processes and turnaround times.
* Ensured a positive customer experience through effective issue resolution.