UVP Laxmi Udaya Bhanu
Hyderabad
Summary
Certified SAP SD consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successful juggling multiple tasks and projects simultaneously.Currently Working as SAP Associate Consultant in Capgemini Technologies India Pvt Ltd -from 2021 May till now.(3.3 Years)
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Consultant
Capgemini Technologies India Pvt ltd
Hyderabad
2021.05 - Current
- Experienced and good command in OTC process from 2.3 years
- Working with business end User, understanding the issue, and delivering the best solution
- Interact closely with the Business Users, Understanding their Ideas, Pain Areas, and Identification for scope of Enhancement
- Gathering and analysing business requirements related to OTC process, configuring, testing and successful implementation in Production environment
- Experience in change management –REV Trac and PGS--systems
- Reviewing functional Specifications, configurations documents, unit testing documents
- Working with the ABAP team to provide solutions for development errors and Reports and layout settings and testing of the same
- Actively Handling tickets (Incidents/Service request/standard request and AER’s) on day-to-day basis and providing prompt solution for the tickets based on severity (High/Medium/Low) as per adhering to SLA guidelines
- Experienced in handling high Priority tickets (SEV1 and SEV2) – as a on call support resource
- Experienced in handling validations for Production environment (system testing for all connections and troubleshooting) after every month maintenance
- Provide end user support and training on OTC processes and functionality
- Worked on automation of repetitive tickets analysis and solution for ticket reduction
- Worked on DSD, FSV, MLP, Transporeon, Moviliser, LEO.e.t.c
- Hands on experience on “Service now” Tool
- Good communication skills, very good team player, highly motivated with a go getter attitude.
Education
MBA – HR & Marketing -
ICFAI National College
Skills
- SAP ERP – Sales and Distribution, Version ECC 6.0 and S4 Hana upskilling Sales
- Computer Basics
- MS Office
- Batch job and variant creation
- Customer master data
- Order to Cash complete process support
- Direct store deliveries
- Third party process
Sap Certification
- Certified in both ECC and S4 Hana
- SAP ERP Sales and Distribution, Version ECC 6.0
- SAP S/4HANA Sales 2020 Upskilling
Languages
- Hindi
- English
- Telugu
Awards
- Received Star Award for Q3, and Q4-2022, Q1 in 2023.
- Received appreciations from the business about the outstanding support in resolving the tickets on a faster phase.
- Received appreciation along with monetary rewards for resolving complex and priority tickets as before the prescribed time line.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Accomplishments
Received Star Award for Q3, and Q4-2022, Q1 in 2023.
Received appreciations from the business about the outstanding support in resolving the tickets on a faster phase.
Received appreciation along with monetary rewards for resolving complex and priority tickets as before the prescribed time line
Certification
Certified in both ECC and S4 Hana
SAP ERP Sales and Distribution, Version ECC 6.0
SAP S/4HANA Sales 2020 Upskilling
Timeline
Associate Consultant
Capgemini Technologies India Pvt ltd
2021.05 - Current
MBA – HR & Marketing -
ICFAI National College
Certified in both ECC and S4 Hana
SAP ERP Sales and Distribution, Version ECC 6.0
SAP S/4HANA Sales 2020 Upskilling
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