UZAIR AHMAD
Kanpur
Summary
Motivated and customer-oriented professional skilled in the problem-solving, multitasking, and ensuring guests have a pleasant & positive experience. Proven ability to provide customers with excellent service, demonstrate professionalism, and build strong relationships. Adept at the handling customer inquiries and resolving issues in a timely and efficient manner.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Office Associate
Radisson
Gujarat
07.2024 - Current
- Greeted customers upon arrival and provided them with outstanding customer service.
- Processed payments for services rendered using various payment methods.
- Answered incoming calls in a friendly and professional manner.
- Managed daily reports related to occupancy rates, revenues, accounts receivable and payable.
- Assisted guests with check-in, check-out, and room reservations.
- Handled cash payments for guest transactions accurately and efficiently.
- Responded to emails promptly and accurately.
- Coordinated front office activities, enhancing operational efficiency.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
Guest Service Associate
Ibis Hotel
New Delhi
03.2022 - 02.2023
- Handling Room Operation With 445 Rooms.
- Tracked customer feedback through surveys and implemented changes based on results.
- Coordinated with housekeeping staff regarding room status changes throughout the day.
- Resolved any customer complaints or issues professionally and efficiently.
- Maintained a neat, clean and organized front desk area at all times.
- Greeted guests upon arrival and checked them in to their accommodations.
- Performed daily opening and closing procedures for the front desk including cash management duties.
Education
Bachelor of Arts - Hotel Management
Rizvi College of Hotel Management
Mumbai, India06-2021
Inter School Certificate: Science -
Super International School
Kanpur, India01.2018
High School Certificate -
Super International School
Kanpur, IndiaSkills
- Key card management
- Cash handling experience
- Hospitality services
- Report Preparation
- Guest complaint handling
- Reservation coordinating
- Guest Relations
Certification
- Completed Industrial Training from Marriott Indore, India
- Also have experience of Industrial Training from JW Marriott, Mumbai, India
- Out-door catering at Taj Land Ends, Mumbai, India
Coreskill
- Key card management
- Welcome gift planning
- Check-in, check-out assistance
- Guest complaint handling
- Payment processing
- Reservation coordinating
- Guest Relations
Languages
Hindi
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Front Office Associate
Radisson
07.2024 - Current
Guest Service Associate
Ibis Hotel
03.2022 - 02.2023
Bachelor of Arts - Hotel Management
Rizvi College of Hotel Management
Inter School Certificate: Science -
Super International School
High School Certificate -
Super International School
- Completed Industrial Training from Marriott Indore, India
- Also have experience of Industrial Training from JW Marriott, Mumbai, India
- Out-door catering at Taj Land Ends, Mumbai, India
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