Uzair Ahmed Khan
Bangalore
Summary
Experienced and results-driven Account Manager with a proven track record in building strong partnerships, retaining key accounts, and driving revenue growth. Skilled in cultivating a professional network, influencing decision-makers, and implementing successful strategies to enhance profit channels. Collaborative and strategic team leader with a robust background in customer relationship management. Committed to delivering exceptional service and exceeding client expectations.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Amazon Account Manager
Office Beacon, Vadodara
Vadodara
7 2023 - 6 2024
- Manage all aspects of the E-commerce platform
- Utilize appropriate Software for various tasks related to marketplace management
- Set up and optimize advertising campaigns, including sponsored products, sponsored brands, video ads, custom images, sponsored display, retargeting, and competitive bidding/ASIN targeting
- Manage catalog data in the seller central backend, including listing management
- Develop and implement promotions strategies
- Troubleshoot various issues such as image suppressions, missing BSR, case logs, category changes, account health checks, account violations, seller feedback review and removals, A-Z claim appeals, chargeback appeals, and ad rejections/appeals
- Implement SEO strategies, including keyword research, optimizing attributes, titles, bullet points, backend terms, and alt text
- Manage brand registry applications and approvals, assist with security issues, set up and manage social posts, resolve issues with byline links, and set up vanity URLs
- Monitor and report on key performance indicators (KPIs), appropriate metrics, revenue growth, and meeting ACOS targets
E-commerce Lead
IT Giants INC - Client Walmart, Bangalore
Bangalore
07.2022 - 06.2023
- Cultivated robust business relationships with vendors and stakeholders, promoting collaboration and facilitating effective communication
- Provided comprehensive support to the US & Canada business marketplace, addressing product matching, price matching, catalog-related issues, and diverse tasks to fulfill market requirements
- Performed thorough validation of Walmart URLs against competitor (Amazon) URLs, systematically identifying any disparities and ensuring data accuracy
- Managed multiple vendors including Nexwell, Contexio, and RiseOTB, demonstrating adept vendor relationship management skills
- Streamlined daily production allocation to vendors, optimizing workflow and resource utilization
- Led the Validation and Coverage process, ensuring thorough assessment and robust quality control
- Implemented vendor accuracy assessment on both weekly and monthly cycles, leveraging data-driven insights.
Sr. Associate, Account Management
Amazon Development center India, Bangalore
Bangalore
02.2018 - 08.2022
- Handle the wireless category in mobile phones, including brands like OnePlus and Realme
- Managing big seller accounts like Darshita Electronic, Darshita mobiles, Darshita Etel, Green Mobiles, Rocket commerce LLP Etc
- Sharing projections received from brand on regular basis to the sellers to bill the stock as per availability
- Monitoring every seller account, checking if there is any issue in listing, (Example Suppressed, Inactive, potential pricing error Etc, and helping the seller to resolve it in smooth manner
- Extracting Inventory report on daily basis to track the stock availability
- Co ordinating with brands on regular basis to check supply flow and informing same to the seller to pick the stock from the brand
- Coordinate with the fulfillment team to prioritize the inbounding of stock
- Monitoring hot selling phones and checking their stocks on regular basis so that we don't go OOS (Out Of stock) so that it won't hamper seller experience
- Creating coupons and configuring them on the given time
- Arranging multiple offers from the brand to attract the customer.
Seller Onboarding Specialist
Amazon Development center India, Bangalore
Bangalore
02.2018 - 05.2022
- Onboarding new sellers on Amazon.in
- Support sellers in order to help launch their seller account and grow their business partnership with Amazon
- Training sellers in creation of listings providing training regarding order related policies and regarding performance maintenance
- Providing on-call support to sellers for issues regarding launching their seller account
- Resolving seller issue in clear, straight forward manner
- Identifying and resolving technical issues
- Demonstrating professionalism and courtesy with sellers at all times
- Maintaining high department standards for quality and productivity metrics
- Delivering seller support throughout entire phone call
- Assisting sellers in gated category like Beauty products, pet supplies, HPC, Grocery etc
- Helping them with multiple category approvals
- Reaching out to multiple internal POCs for seller related issues and ensuring they are resolved at the earliest
- Achieving and exceeding Week on week target
- As a part of PLE (Post launch engagement) helping sellers to increase their sale by providing proper training on managing the account by creating selections, advertising, coupons, FBA etc
- Helping sellers to create multiple selection to fetch more orders
- Assisting sellers to launch their product with their own brand and also assisted them with Amazon brand registry program
- Assisting sellers in getting launched directly into FBA platform so that they can get the benefits of Prime services
- Helping the sellers to sell in their own brand
- Assisting is brand whitelisting and listing creation
- Engaging with multiple internal teams with regards to seller issues and ensuring that they are expedited and resolved
- Successfully handling a team of 6 associates in FBA and making sure the team achieves its numbers consistently
- Trained multiple batches and ensured that they are well versed with process knowledge
- Taking 1x1 and sharing feedbacks
- Monitoring daily productivity of the team and ensuring they meet their weekly goals.
Business Travel Consultant
Pinnacle Travel solutions FZC (U.A.E), Dubai
Dubai
12.2015 - 10.2017
- Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements
- Created and managed travel insurance policies tailored to customer needs
- Assisted customers with understanding their coverage, filing claims, and resolving disputes
- Trained team members on travel insurance products and customer service protocols
- Maintaining daily sales and record each and every transaction in the books of accounts
- Conducted risk assessments for various travel scenarios to recommend appropriate insurance coverage
- Analyze market trends and identify risk and opportunities
- Demonstrated consisted ability to close sales and achieve high productivity
- Managed relationships with insurance providers, negotiating terms and ensuring quality service delivery
- Continuously demonstrated exceptional organizational skills with ability to multi-task
- Resolved complaints, providing fast and accurate response to client issue
- Reach the revenue and profit targets.
Education
Bachelor of Commerce -
Indian Academy Degree College
Bangalore 01.2012 - 04.2015
Karnataka PU Board -
East Point Pre-University College
Bangalore 01.2010 - 04.2012
Karnataka Secondary Education Examination Board -
Noble Saint English School
Bangalore 01.2008 - 04.2010
Skills
Account Management
Customer Satisfaction
Marketing
Campaign execution
Customer Service
Business Development
Vendor Management
Accomplishments
- Awarded with monthly RNRʼs in Amazon.
- Experience handling a team of 10 members, I ensure optimal team performance and collaboration.
- I excel in conducting training for new team members and providing refresher training for existing staff.
- Conducting monthly meetings with stakeholders to drive and implement business strategies.
- Handled Gated category in 2019 and was top performer over all in Launches & ESM (Early Success Metrics).
- Awarded as Winner for ASSR Peak Contest for year 2020 & 2021.
- Awarded for highest GMS in FBA launches in 2021.
- Awarded for highest FBA (Fulfilled by Amazon) launches in 2021.
- Awarded as Weekly "Top performer" of Titan Champions League held during Diwali 2020.
Timeline
E-commerce Lead
IT Giants INC - Client Walmart, Bangalore
07.2022 - 06.2023
Sr. Associate, Account Management
Amazon Development center India, Bangalore
02.2018 - 08.2022
Seller Onboarding Specialist
Amazon Development center India, Bangalore
02.2018 - 05.2022
Business Travel Consultant
Pinnacle Travel solutions FZC (U.A.E), Dubai
12.2015 - 10.2017
Bachelor of Commerce -
Indian Academy Degree College
01.2012 - 04.2015
Karnataka PU Board -
East Point Pre-University College
01.2010 - 04.2012
Karnataka Secondary Education Examination Board -
Noble Saint English School
01.2008 - 04.2010
Amazon Account Manager
Office Beacon, Vadodara
7 2023 - 6 2024