UZAIR HUSSAIN
Hyderabad
Summary
Accomplished Senior Sales Executive & Customer Associate at Tech Mahindra, I leveraged expert problem-solving skills and statistical analysis to enhance sales strategies and customer service, achieving a significant reduction in customer churn. Proficient in SQL and Excel, I led data-driven initiatives that optimized logistics and sales operations, demonstrating a strong blend of analytical prowess and interpersonal effectiveness.
Overview
10
10
years of professional experience
Work History
Senior Sales Executive & Customer Associate
Tech Mahindra
09.2022 - 11.2024
- Analyzed customer interaction data to identify trends and improve service strategies.
- Developed and maintained dashboards in Excel and Tableau for tracking sales performance.
- Created detailed Excel charts and statistical reports to visualize key sales trends.
- Resolved escalated customer complaints efficiently, ensuring high customer satisfaction.
- Provided personalized solutions to customers, improving overall service experience.
- Led retention initiatives, reducing customer churn through personalized engagement strategies.
- Conducted data-driven analysis of sales and retention efforts, providing insights for management.
- Assisted in training new hires, enhancing team performance through knowledge-sharing.
- Collaborated with cross-functional teams to optimize customer service and business processes.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
Line Haul Specialist
Amazon
10.2018 - 03.2020
- Used SQL queries to analyze and optimize carrier performance and logistics operations.
- Built Excel-based reports to track shipments, reducing delays by 15%.
- Developed Excel statistical models to predict shipment delays and optimize routes.
- Managed high-volume customer service operations and coordinated trailer movements.
- Provided real-time solutions to customer complaints regarding shipments and deliveries.
- Led a team of 15–25 members, optimizing logistics workflows through data-driven insights.
- Trained new specialists, enhancing operational efficiency and reducing training time.
- Assisted in developing new strategies for logistics cost reduction, saving operational expenses.
- Implemented performance tracking for carriers, leading to improved service levels.
Logistics Specialist
Rotartech Solutions
11.2014 - 08.2018
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Created Excel-based statistical reports to analyze fleet efficiency and improve logistics.
- Assisted in process automation, reducing manual workload by implementing Power Query solutions.
- Provided excellent customer service, ensuring on-time deliveries and issue resolution.
- Resolved customer and carrier issues efficiently, ensuring seamless logistics operations.
Education
Bachelor of Technology - Information And Communication Technology
Nawab Shah Alam Khan College of Engineering & Tech
HyderabadIntermediate College - MPC
Narayana Junior College
HyderabadBoard of Secondary Education -
St. Joseph’s High School
HyderabadSkills
- Sales development
- CRM
- Expert problem solving
- SQL (PostgreSQL & MS SQL Server
- Statistical Analysis
- Power Query
- Supply Chain & Logistics Optimization
- Business analytics
Projects
1. Sales Performance Dashboard (Excel & Tableau)
- Designed an interactive dashboard in Excel and Tableau to track sales metrics.
- Created Excel charts and statistical models to visualize sales performance and trends.
- Provided insights into sales trends, customer retention, and revenue performance.
- Automated reporting, reducing manual effort by 50%.
2. Customer Retention Analysis (SQL & Power BI)
- Analyzed customer behavior and retention patterns using SQL queries.
- Created Power BI visualizations to identify high-risk churn customers.
- Developed Excel statistical models to predict customer retention rates.
- Recommended targeted retention strategies, improving retention by 10%.
3. Supply Chain Optimization (SQL & Power Query)
- Used SQL to analyze shipment delays and optimize carrier routes.
- Implemented Power Query for automated data transformation, improving efficiency.
- Created Excel statistical charts to visualize logistics trends and enhance decision-making.
- Reduced supply chain bottlenecks, decreasing shipment delays by 20%.
Timeline
Senior Sales Executive & Customer Associate
Tech Mahindra
09.2022 - 11.2024
Line Haul Specialist
Amazon
10.2018 - 03.2020
Logistics Specialist
Rotartech Solutions
11.2014 - 08.2018
Bachelor of Technology - Information And Communication Technology
Nawab Shah Alam Khan College of Engineering & Tech
Intermediate College - MPC
Narayana Junior College
Board of Secondary Education -
St. Joseph’s High School
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