Summary
Overview
Work History
Education
Skills
Timeline
Generic

Uzair Khan Pathan

Hospitality
Ahmedabad

Summary

Dynamic Floor Manager with a proven track record, excelling in sales development and relationship management. Enhanced profitability through strategic cost-saving measures and operational efficiency. Committed to employee development and performance excellence, fostering a culture of outstanding customer service and loyalty.

Overview

9
9
years of professional experience

Work History

Floor Manager

Accor Hotels
09.2023 - Current
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Floor Manager

Double Tree Hotel By Hilton
02.2022 - 09.2022
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Oversaw daily operations to ensure compliance with company standards and regulatory requirements.

Floor Manager

Accor Hotels
06.2021 - 02.2022
  • Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.

Duty Manager

Marriot Hotel
09.2019 - 06.2021
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.

Guest Services Supervisor

Lemon Tree Hotels
04.2019 - 09.2019
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Monitored team performance to confirm customer service standards were consistently met.

Senior Guest Service Associate

Lemon Tree Hotels
04.2018 - 04.2019
  • Managed and double-checked current and projected occupancy statistics.
  • Ensured seamless guest experiences by working closely with other departments such as catering or event planning teams for special events or conferences.
  • Handled end-of-day reports, drawer balance and night audit.

Guest Service Associate

Lemon Tree Hotels
10.2016 - 04.2018
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Handled phone inquiries professionally, contributing to increased bookings and repeat customers.

Education

Bachelor of Commerce - Accounting And Finance

UNIVERSITY OF LUCKNOW
Lucknow, India
04.2001 -

High School -

The New Age High School
Ahmedabad
04.2001 -

Skills

Customer service

Timeline

Floor Manager

Accor Hotels
09.2023 - Current

Floor Manager

Double Tree Hotel By Hilton
02.2022 - 09.2022

Floor Manager

Accor Hotels
06.2021 - 02.2022

Duty Manager

Marriot Hotel
09.2019 - 06.2021

Guest Services Supervisor

Lemon Tree Hotels
04.2019 - 09.2019

Senior Guest Service Associate

Lemon Tree Hotels
04.2018 - 04.2019

Guest Service Associate

Lemon Tree Hotels
10.2016 - 04.2018

Bachelor of Commerce - Accounting And Finance

UNIVERSITY OF LUCKNOW
04.2001 -

High School -

The New Age High School
04.2001 -

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