Uzair Shakeel
New Delhi
Summary
Experienced Pension Benefits Administrator with over six years in guiding plan participants and employers. Expertise in resolving benefit inquiries and processing distributions. Strong analytical and problem-solving skills, committed to exceptional customer service.
Overview
7
7
years of professional experience
Work History
Pension Benefit Administrator (II)
TELUS Digital (Formerly Lifeworks)
Gurgaon
08.2021 - Current
- Enhanced participant data management through accurate updates and maintenance.
- Facilitated retirement application processing in line with plan provisions.
- Executed complex benefit computations and resolved discrepancies effectively.
- Led internal audits to ensure compliance and identify improvements.
- Delivered comprehensive information on plan benefits and regulations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Respond to participant inquiries via phone and email resolving complex issues and providing exceptional customer service.
- Identify and implement process improvements to enhance the efficiency and accuracy of pension administration procedures.
- Develop and maintain documentation of pension administration processes and procedures.
- Developed and implemented training programs for junior administrators.
Pension Associate
Conduent Business Services LLP
Noida
05.2019 - 12.2020
- Support document management as part of general duties related to benefits design.
- Handled customer requests concerning pension fund withdrawals.
- Implemented systematic processes for maintaining updated client documentation.
- Resolved customer requests promptly enhancing overall experience.
- Reviewed customer data to maintain accuracy of pension records.
- Executed effective prioritization strategies to achieve optimal service outcomes.
Claims Associate
Genpact India PVT LTD
Noida
04.2018 - 05.2019
- Analyzed documentation and financial records to understand overall status.
- Evaluated claims intricacies to ascertain validity and settlement amounts.
- Processed claims for reimbursement from insurance carriers.
- Participated in creating innovative methods for handling claims.
- Reviewed claims information to find consistent patterns.
- Ensured high-quality customer service throughout the entire claims procedure.
Education
Bachelor of Arts - in English Language
Dr Bhim Rao Ambedkar University
Agra04-2017
Skills
- Advance pension plan administration
- Benefit payments calculation
- Record maintenance
- Data analysis
- Customer service
- Report generation
- Process improvement
- Regulatory compliance
- Communication skills
- MS Excel
- MS Word
- Multitasking
- Process Improvement
- Team Collaboration
- Advanced Documentation Management
Accomplishments
Shining Star - Individual contribution with 100% accuracy
Bright Beginner - Exceed Expectation
Gladiator - Teamwork
Pat on the back - Training new hires and acting as a backup of PD/PC.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Urdu
Elementary (A2)
A2
Timeline
Pension Benefit Administrator (II)
TELUS Digital (Formerly Lifeworks)
08.2021 - Current
Pension Associate
Conduent Business Services LLP
05.2019 - 12.2020
Claims Associate
Genpact India PVT LTD
04.2018 - 05.2019
Bachelor of Arts - in English Language
Dr Bhim Rao Ambedkar University
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