Uzma Afreen
Summary
Organized and motivated college graduate and aPHR trained with 3+ years of customer service experience seeks an Entry-Level Human Resource Administration position to utilize high-level communication skills, leadership abilities knowledge of federal regulatory practices.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Math Tutor
Kumon
Superior
01.2018 - 06.2019
- Tutored 30 students per week in private sessions using detailed lesson plans.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Used positive reinforcement, repetition and review to help students master challenging material.
- Supported students with helpful study habits and exam strategies.
IT Generalist
CML Security
Erie
02.2018 - 05.2018
- Developed a list and a set of procedures to ensure all systems met their criteria
- Support a large enterprise desktop deployment with the older computers while imaging the workstations from Windows 7 to Windows 10.
- Successfully administered user accounts. Installed and maintained Windows and desktop software.
- Verified network connectivity from server to devices/client machine(s)
- Configured server following the specified instructions
- Managing and Maintaining the Servers, PC’s, Routers and Switches.
- Tested and isolated problems and repaired them, trained junior technicians.
- Worked on configuring SQL server with minimum privileged access.
- Managed assets inventory and deployed desktop images to end users.
System Engineer
Cyient Ltd
Hyderabad
01.2016 - 01.2017
- Drive help desk issues through their entire life cycle viz, from issue being logged to categorization and track resolution of the issues while monitoring SLAs and making sure SLAs are held as per contracts/ Turnaround time (TAT). Generate Weekly and monthly reports to calculate performance of the team and applications in comparison with SLAs.
- Responsible for handling escalations from internal Engineering and Professional Services teams. Assist development teams to improve quality of applications and support infrastructure.
- Debug Application related issues with strong diagnostic skills using infrastructure knowledge base, command line tools and web applications.
- Manage IT spares and consumables, Inventory Management, physical verification of IT assets, asset stocking, initiate new purchases with appropriate approvals, vendor co-ordination.
- Maintain Active Directory pertaining to Employee Records for new Hires viz, install, provide access to applicable systems and applications as well as handle the Employee Exit process for terminations using Bombgar.
Associate Engineer
HCL Technologies
Hyderabad
02.2014 - 02.2015
- Assist teams across Europe, Greece, Switzerland, US, Canada to solve issues/tickets related to various applications used by the clients. Monitor issues and SLAs using a ticketing tool Horizon.
- Perform application installation and deployment to new hires for various clients, troubleshooting of all types of hardware and software and networking problems.
- Configure and troubleshoot printer, scanner & LAN related issues reported by users, Create and modify user group policies. Remotely resolve application problems, network problems and mail configurations through desktop sharing and net meetings.
- Provided Tier 1 and Tier 2 technical support to clients on software and hardware issues. Researched and recommended installation of advanced applications and anti-virus software
- Maintained end-users work stations, laptops, and electronic devices. Prioritized and escalated problems to Tier 3 level and followed up with solutions, worked on a ticket systems and tracked help desk requests
Education
MBA - Human Resource
Osmania University
Hyderabad 07.2014 - 09.2016
Skills
Laws relating to HR functions(EEO, FLSA,OSHA, USERRA, IRCA)
undefinedTimeline
IT Generalist
CML Security
02.2018 - 05.2018
Math Tutor
Kumon
01.2018 - 06.2019
System Engineer
Cyient Ltd
01.2016 - 01.2017
MBA - Human Resource
Osmania University
07.2014 - 09.2016
Associate Engineer
HCL Technologies
02.2014 - 02.2015
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