Uzma Khan
Chennai
Summary
To leverage over 12 years of diverse experience in teaching, customer relations, collections, and recovery to contribute effectively to organizational success. Seeking a challenging role where I can apply my skills in negotiation, communication, and team management while continuing to grow professionally.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work History
Senior Telecaller
Cedar Business Solution, Aminjikarai
Chennai
12.2019 - Current
- Managing recovery calls and follow-ups with customers regarding overdue payments.
- Negotiating settlements and providing workable solutions to customers.
- Maintaining customer relationship while ensuring recovery targets are achieved.
- Preparing daily and monthly reports for recovery progress.
- Training and guiding new team members on call handling and negotiation.
Collection Department Executive
Aircel communication
Chennai
07.2012 - 08.2017
- Supervised a team to remind customers of bill due dates via calls and emails.
- Provided new connections and assisted in service modifications.
- Resolved billing complaints and service issues efficiently.
- Processed customer requests for adding/removing packages.
- Approved waivers for genuine cases and negotiated overdue charges.
Teacher
Nathan Nursery and Primary School
Chennai
09.2007 - 04.2009
- Taught classes I–V in Math, Science, and General Studies.
- Designed and implemented lesson plans to meet academic goals.
- Acted as class advisor and mentor to students.
- Conducted extracurricular and co-curricular activities.
Teacher
LBeaar Matriculation Higher Secondary School
Chennai
06.2005 - 05.2007
- Taught Hindi, Science, and Physics to classes I–VII.
- Prepared lesson plans and conducted student evaluations.
- Encouraged discipline and supported extracurricular activities.
Education
Debt Recovery Agent -
DRA
01.2023 - 03.2023
Bachelor of Arts - Commerce
Annamalai University
Chennai 09.2003 - 05.2004
Honors Diploma In Computer Application - HDCA
CSE Computer Centre
07.2002 - 06.2003
Daniel Thomas Matriculation Higher Secondary School
ChennaiSkills
- Debt recovery
- Customer negotiation
- Report preparation
- Payment processing
- Call handling
- Customer relationship management
- Team supervision
- Problem resolution
- Conflict management
- Time management
- Active listening
- Decision making
- Call quality
- CRM software
- Objection handling
- Follow-up calls
- Goal oriented
- Outbound and inbound calls
- Customer database maintenance
- Professional communication
- Customer service
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Tamil
Advanced (C1)
C1
Timeline
Debt Recovery Agent -
DRA
01.2023 - 03.2023
Senior Telecaller
Cedar Business Solution, Aminjikarai
12.2019 - Current
Collection Department Executive
Aircel communication
07.2012 - 08.2017
Teacher
Nathan Nursery and Primary School
09.2007 - 04.2009
Teacher
LBeaar Matriculation Higher Secondary School
06.2005 - 05.2007
Bachelor of Arts - Commerce
Annamalai University
09.2003 - 05.2004
Honors Diploma In Computer Application - HDCA
CSE Computer Centre
07.2002 - 06.2003
Daniel Thomas Matriculation Higher Secondary School