Uzma Khatib
Product Specialist
Bangalore
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
4
4
Certifications
1
1
Language
Work History
Platform Product Specialist
Jobbatical
12.2021 - Current
- Collaborated with developers to automate form filling processes in European markets, saving 80% of time for internal users handling employee relocation cases
- Partnered with data scientists to enhance Chabot capabilities, resulting in a 40% reduction in human involvement to answer user queries
- Contributed to the foundational elements of a web-based relocation platform, focusing on key features to improve user experience
- Worked with operations and finance teams while working on a Major Feature 'Flexy Pocket' to bring accounts and financial data of our business clients.
- Integrated zapier into slack for proper visibility of assigned resources on various internal projects
- Analyzed LogRocket recordings, conducted user interviews end to end testing of the platform for improving user experience and feature enhancements
- Utilized bigquery, queried mongodb to get insights on the product usage and behavior
- Worked on regular prioritization and planning of backlog tasks and bug fixes for better developer resource utilization.
Service Delivery Operations Senior Associate
Accenture
8 2019 - 12.2021
- Developing and maintain business within existing accounts, manage complex sales situations and sales campaigns
- Resolve client issues/escalations in a timely and thorough manner
- Keeping track of product line, competition and industry trends that may impact client business activities
- Create client demos/ presentations, quotes/ proposals and Quarterly Business Reviews (QBRS)
- Conduct high-level conversations with C-Level and VP -Level Executives to address business needs.
L1 Support Engineer
Hinduja Global Solution
06.2018 - 08.2019
- Ownership of the Support Tickets and customer communication and escalations
- Taking of the responsibilities all the client communication for swarmed tickets
- Working with L3 engineers over escalations to ensure the logical conclusion of the ticket when they are unable to solve the ticket within the stipulated time
- Quickly responding to network outages and raising the appropriate escalations while following the organizations protocols without fail.
Education
Bachelor’s in computer application (BCA 2015-2018) -
OXFORD COLLEGE, KARNATAKA UNIVERSITY DHARWAD
Skills
Jira ClickUp Figma Basecamp Metabase Honeycomb MongoDb BigQuery Zapier Logrocket Ms Office Sales force SalesLogix PowerBI Oracle-ICRM
Certification
Product Management: Building a Road map
Timeline
Platform Product Specialist
Jobbatical
12.2021 - Current
L1 Support Engineer
Hinduja Global Solution
06.2018 - 08.2019
Service Delivery Operations Senior Associate
Accenture
8 2019 - 12.2021
Bachelor’s in computer application (BCA 2015-2018) -
OXFORD COLLEGE, KARNATAKA UNIVERSITY DHARWAD
Similar Profiles
Aastha AswalAastha Aswal
Global Mobility Agent - Spain Market at Jobbatical OÜGlobal Mobility Agent - Spain Market at Jobbatical OÜ
Debasmita PalDebasmita Pal
Sr Data Analyst at Schneider ElectricSr Data Analyst at Schneider Electric
Vani KulkarniVani Kulkarni
Talent Acquisition Lead at DISH Network Technologies India Pvt. Ltd.Talent Acquisition Lead at DISH Network Technologies India Pvt. Ltd.