Uzma Shaikh
Mumbai
Summary
Accomplished Sales Officer with extensive experience in managing high-value client portfolios and driving business growth in the financial services sector. Proven track record in HR and business consultancy, adept at guiding start-ups, managing hiring processes, and implementing strategic HR initiatives. Demonstrated expertise as an Events, Sales & Marketing Manager, with a strong background in developing marketing strategies, coordinating successful events, and negotiating contracts. Skilled in customer acquisition, closing sales, contract negotiation, strategic planning, and market trend awareness. Career goal: to leverage diverse experience to drive organisational success through innovative strategies and exceptional client management.
Overview
9
9
years of professional experience
Work History
Sales Officer
Finmart Financial Serives
Dubai
05.2023 - 03.2024
- Managed a portfolio of high-value clients, fostering strong relationships to retain and grow their business.
- Assessed client eligibility for various banking products, ensuring compliance with legal and regulatory requirements.
- Directed initiatives targeting growth through strategic client acquisitions
- Organised and hosted client appreciation events, strengthening relationships and promoting new business referrals.
- Negotiated terms for loans and lines of credit on behalf of clients, securing favourable rates and terms.
- Educated clients on digital banking platforms, enhancing their banking experience through efficient self-service options.
- Led training sessions for new Relationship Officers, sharing best practices and insights on effective client management.
- Enhanced client outcomes by offering strategies aligned with market developments
- Addressed and resolved complex client complaints, restoring confidence in the bank's services and retaining valuable business.
HR Manager, Business Management,Manpower Facility
Bethel Facility Management
Dubai
10.2021 - 12.2022
- Guided start-ups through early-stage development, laying the foundation for sustained growth.
- Managed the hiring processes within the company, dealing with matters including writing adverts, reviewing CVs, interviewing and selecting candidates.
- Helped solve conflicts, disputes and concerns, offering practical and smart solutions.
- Developed and implemented HR strategies aligned with overall business objectives to improve company performance.
- Provided guidance and support to managers on disciplinary procedures and conflict resolution.
- Studied employee turnover rates to detect patterns.
Events, Sales & Marketing Manager
Enlake.co
Mumbai
05.2015 - 09.2020
- Maintained up to date on industry changes and marketing developments through conferences, workshops, reading publications and networking.
- Conducted experiments with organic and paid marketing methods to obtain extensive knowledge on most effective and money-making strategies.
- Set and managed budgets for marketing campaigns, maximising return on investment across all channels.
- Developed and implemented strategic marketing plans to enhance brand visibility and drive sales growth.
- Collaborated with product development teams to ensure marketing strategies aligned with new product launches.
- Provided exceptional leadership, motivating the marketing team to achieve excellence and meet key performance indicators.
- Hired, trained, mentored and onboarded recruits for various campaigns and projects.
- Directed setup and breakdown of event spaces, ensuring layouts met client specifications and safety standards.
- Coordinated logistics for over 50 successful events, including conferences, weddings, and corporate functions.
- Prepared detailed event reports, providing insights into attendee feedback and financial performance.
- Negotiated contracts with vendors, securing high-quality services at competitive prices for event success.
- Managed inventory of event materials and equipment, ensuring availability and optimal condition for each event.
- Closely monitored and directed event set-up, tear down, ensuring all aspects perfectly aligned with client's expectations.
Event Organizer & Guest Relationship Manager
Red chillies Entertaintment
Mumbai
12.2014 - 03.2017
- Sourced and selected décor and event materials in line with clients' vision and budget requirements.
- Researched venues, vendors and suppliers to procure comprehensive list and secure quality, cost-effective agreements.
- Conducted thorough venue research and selection, assessing suitability based on event requirements, to ensure an ideal match.
- Assessed event success and uncovered opportunities for improvement through client feedback.
- Organised corporate events, including luncheons and dinners, conferences and special events.
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
- Cultivated relationships with key industry partners, expanding the network of potential event sponsors.
- Implemented rigorous risk management plans, minimising potential disruptions during high-profile events.
- Oversaw the recruitment and training of event volunteers, ensuring high levels of service and efficiency.
Education
Bachelor of Commerce - Financial Accounting
Shreemati Nathibai Damodar Thackersey Women's Univ
Mumbai01-2006
Skills
- Customer acquisition
- Closing sales
- Contract negotiation
- Creativity and innovation
- Strategic planning
- Market trend awareness
- Product knowledgeability
- Customer retention tactics
- Competitor analysis
- Financial planning
Timeline
Sales Officer
Finmart Financial Serives
05.2023 - 03.2024
HR Manager, Business Management,Manpower Facility
Bethel Facility Management
10.2021 - 12.2022
Events, Sales & Marketing Manager
Enlake.co
05.2015 - 09.2020
Event Organizer & Guest Relationship Manager
Red chillies Entertaintment
12.2014 - 03.2017
Bachelor of Commerce - Financial Accounting
Shreemati Nathibai Damodar Thackersey Women's Univ
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