Uzma Sultana
Bangalore
Summary
Accomplished team leader with 6+ years of experience in a well-known e-commerce platform (Flipkart), recognized for strong collaboration and people management skills. Committed to fostering a positive work environment, empowering team members, and achieving operational excellence. Owned the Flipkart API support process as the sole SPOC, driving operational efficiency, and worked closely with the Process Excellence (PE) team to develop SOP documentation and implement process improvement recommendations.
Overview
9
9
years of professional experience
Work History
Team Leader
Startek Pvt Ltd
Bangalore
02.2020 - 01.2026
- Successfully built and scaled a high-performing team from 7 to 26 FTE, sustaining attrition under 8% through strong people management and engagement initiatives.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained positive working relationship with fellow staff and management.
- Offered training and support to keep team members motivated and working toward objectives.
Team Leader
Teleperformance
Bangalore
08.2016 - 01.2020
- Identify recurring issues and share insights for process improvement.
- Delegated daily tasks to team members to optimize group productivity.
- Troubleshoot API integration issues, and coordinate with internal tech teams when required.
- Handle seller queries via calls and emails related to accounts, listings, orders, payments, and returns.
Education
Bachelor of Commerce -
C.M.A Girls High School
Bangalore03-2015
Skills
- Teamwork and collaboration
- Time management
- Problem-solving
- People management
- Debugging logs in API using curl
Accomplishments
Best Team Lead Award, Q4 2023
Timeline
Team Leader
Startek Pvt Ltd
02.2020 - 01.2026
Team Leader
Teleperformance
08.2016 - 01.2020
Bachelor of Commerce -
C.M.A Girls High School