Uzma Shaikh

• Oversaw daily operations to meet performance, quality, and service standards.
• Improved customer satisfaction by promptly resolving complaints.
• Built strong relationships with staff, fostering a positive work environment.
• Encouraged teamwork and collaboration on project tasks.
• Reported workflow status and updated manuals/playbooks accordingly.
• Analyzed business challenges and planned effective solutions.
• Assisted in recruitment, interviewing, hiring, and onboarding to maintain staffing levels.
• Ensured safety compliance through regular equipment and operational inspections.
• Identified execution methods aligning with organizational goals.
• Addressed growth challenges and recommended strategies for profitability.
• Collaborated with management on strategic growth and improvement plans.
• Mentored junior staff, providing guidance and support for professional development.
• Assisted customers by assessing needs and staying current on preferences.
• Coordinated with vendors for timely service delivery.
• Facilitated communication between employees and management through regular updates.
• Conducted employee evaluations and provided feedback for development.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Working as business process lead was versatile profile, it gave opportunity to handle team of more than 20 lawyers and above all dealing with client as subject matter expert. Below mentioned are some of my responsibilities.

Contract & Commercial Manager

• Managed ongoing and new contracts, ensuring milestone delivery and adherence to terms.
• Vendor Management: Onboarded and maintained relationships with vendors and subcontractors.
• Monitored and tracked contracts for compliance, billing, and operational purposes.
• Client-facing role to understand contract requirements and deliverables.
• Summarized contracts for clarity and better understanding.

Project Management & Operations

• Managed end-to-end operational activities, ensuring smooth project execution.
• Drafted bankruptcy affidavits and other legal documents.
• Regulatory support as per companies vision
• Provided pre-sales support through market research and business development insights.

Resource Management & Leadership

• Handled external hiring and internal staffing, including resource allocation and workforce management.
• Trained and mentored a team of 20 on contract management, vendor procedures, and legal processes.
• Conducted tool training for contract summary preparation and uploading in client systems.

• Conducted in-depth research and analysis of the U.S. legal system, including case law and judgments.
• Prepared, reviewed, and ensured compliance of contracts and legal documents with applicable regulations.
• Performed legal research and analysis to support litigation strategies.
• Provided data, news, and analytics for regulatory and compliance platforms used by the legal community.
• Engaged in document review and legal research to enhance case outcomes.
• Delivered training on legal principles, research tools, and compliance procedures.
• Assisted with merger and acquisition transactions by performing due diligence reviews and preparing closing documents for seamless transitions between companies involved in deals.