Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Key competency from my experience
Timeline
Generic
V Jeevitha

V Jeevitha

Senior Service Manager
Bangalore

Summary

Professional service manager skilled in optimizing operations, fostering team collaboration, and driving impactful results. Demonstrates strong leadership, problem-solving capabilities, and adaptability to changing needs. Expertise includes strategic planning, customer service excellence, and process improvement. Known for reliability, efficiency, and results-oriented mindset.

Overview

11
11
years of professional experience
2
2
Certifications
4
4
Languages

Work History

Senior Service Manager

Yes Private Banking
02.2025 - Current
  • Overseeing ultra-HNI client accounts, ensuring high-quality service, compliance, and day-to-day monitoring of high-value transactions.
  • Supported 15+ relationship managers in managing portfolios, onboarding new ultra-HNI clients, and preparing client profilers.
  • Handled client complaints, queries, and service requests efficiently.
  • Facilitated account maintenance, transactions, reporting, and cross-selling of banking solutions.

Manager – Preferred & Imperia Service

HDFC BANK
10.2021 - 01.2025
  • Managed daily requests, compliance, and HNW customer portfolios.
  • Facilitated forex transactions, CASA forms, and large transaction reports.
  • Resolved CRM complaints and provided product updates.
  • Cross-sold banking services while ensuring audit and compliance standards.

Deputy Manager – Priority Service

AXIS BANK
09.2019 - 09.2021
  • Managed daily queries, compliance, and account openings for mapped customers.
  • Processed inward/outward forex transactions and maintained MIS reports.
  • Cross-sold banking products and services while optimizing customer service.
  • Identified new business opportunities through portfolio engagement.

Customer Service Officer - Operation

IDFC Mutual Funds
06.2016 - 09.2019
  • Verified and processed mutual fund applications (FT & NFT) and KYC submissions.
  • Cleared exceptions, DC rejections, and dividend rejections.
  • Handled front desk complaints and front/back-end queries.
  • Coordinated with investors, distributors, and sales teams to ensure smooth operations.

Associate – Operation Customer Service

SBI Mutual Funds
03.2015 - 05.2016
  • Processed financial and non-financial transactions and handled NFO activities at branch level.
  • Coordinated with walk-in investors, distributors, and empaneled distributors for smooth operations.
  • Managed branch mails, calls, vendor bills, and maintained softcopy records for audit purposes.
  • Forwarded daily account statements to investors and distributors while liaising with the admin team.

Education

BBA -

Jaya Arakkonam Arts and science
01.2014

Higher Secondary - undefined

St.charles higher secondary school
01.2011

SSLC - undefined

St.charles higher secondary school
01.2009

Skills

  • Service excellence
  • Operational efficiency management

Certification

Certified National Institute of Securities Market (NISM)

Accomplishments

  • Awarded Certificate of Excellence for outstanding performance for SERVICES & SOURCING BUSINESS
  • Converted 72 lakhs of life insurance in the financial year (2020-2021)
  • Opened Error Free 117 Savings Account in the financial year (2020-2021)
  • Sourced 120 Crores of Fixed Deposit for the branch from the unmanned portfolio
  • Awarded Certificate for contribution in AXIS Mutual funds for the Year (2019 And 2020)
  • Awarded Certificate of Excellence for outstanding performance during SERVICES’2020

Key competency from my experience

  • Learned solved multitask , priorities and work under pressure
  • Verbal & written communication skills
  • Professional personal presentation
  • Initiative

Timeline

Senior Service Manager

Yes Private Banking
02.2025 - Current

Manager – Preferred & Imperia Service

HDFC BANK
10.2021 - 01.2025

Deputy Manager – Priority Service

AXIS BANK
09.2019 - 09.2021

Customer Service Officer - Operation

IDFC Mutual Funds
06.2016 - 09.2019

Associate – Operation Customer Service

SBI Mutual Funds
03.2015 - 05.2016

Higher Secondary - undefined

St.charles higher secondary school

SSLC - undefined

St.charles higher secondary school

BBA -

Jaya Arakkonam Arts and science
V JeevithaSenior Service Manager