V Krishna Kumar
Chennai
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager - Softservices & Retail Operations
CBRE South Asia Pvt Ltd
11.2022 - Current
- Taking care of all soft services & retail operations, setting up upcoming fine dining, and amenities area.
- Handling tenant complaints and resolving timely to avoid any further escalation and going extra mile to WOW client experiences.
- Launching new outlets/amenities new vendors and strategic concept planning to maximize revenue
- Streamline operation control by implementing control procedures
- Maximize the footfall to retail spaces both internal and external by 30 % since joined
- Streamlining takeaway service improved sales by 25% and the walk-in crowd inside our premises by 15%
- Conducting events like flea market, Chess Club, Art Walk, Movie Night, Yoga, Marathon, food festivals and celebrations to enhance social experience.
- Successfully launched 6 new outlets ID, Carls Kitchen, Ciros Pizzeria, Tryst Gourmet, Jekyll & Hyde, Activ Club & Zeon Charging within 6 months and appreciated by management for fit – out coordination between client and PM team
- Successfully organized 7000 pax family event in our retail space.
- Increasing footfall 9% to 37% and thereby maximizing revenue to over 250%
Manager - Soft Services, Retail & Procurement
Cushman & Wakefield + VAR Facility Mgmt + CBRE
11.2016 - 06.2022
- Taking care of soft services & retail outlets inside the premises
- Helping new tenants to set up their space by coordinating with various team.
- Handling procurement department without any prior experience.
- Within 4 months able to execute 700+ purchase requisition by learning new software and process like YARDI, Valproc , P2P process, GRN and Invoice processing etc.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Acquired skills and knowledge on setting up new food court during redevelopment through liaise with projects, PM team, Leasing team and contractors
- Minimizing client issue by maximizing quality, hygiene, and value for money.
- Training vendors and housekeeping team regularly to improve standards every day in terms of improving the standards.
- Communicating to Civil, Plumbing, Electrical, HVAC, Fire & Safety department for regular maintenance, follow-ups for smooth operations.
- Regularly updating Rent, Cam & Utility payments pending to vendors and keeping control on overdue.
- Maintain company standards to keep always look & feel
- Organizing special events for clients and the company inside the premises.
- Organizing promotions, and other activities in food court area for revenue generation.
- Achieved 100% service continuity even during Vardah cyclone, floods, and political instability in Chennai
- 0% Escalation so far for any issues related to client's side
- Keep costing well below the budget
- Maximized performance by monitoring daily activities and mentoring team members.
Food & Beverage Executive
ITC Grand Chola -5* Deluxe Hotel
08.2014 - 03.2016
- Accountable for Food & Beverage Service Operations of Cheroot Bar, Tranquebar, Upper Crust, Residences Lounge, Service Apartment
- All Restaurant outlets beverage operations
- Managing Banquets, Convention beverages & any special service requirements
- Outlet maintenance with enhanced cleanliness, improvising ambiance constant checking through audit points
- In charge of entire beverage operations in the hotel Includes Menu Planning, Staffing, Customer Experience, Product designing, Profit Maximizing, and Operation expectancy to reach Six Sigma for existing Bars, Restaurants & Banquets
- Creating new product design for the upcoming Bar ‘I' Place” includes research on local market preferences and existing competitors
- Following Beverage Licensing, Monitoring Law & Order issues for Bars, and finding out suitable alternatives
- Implementing new Strategies to increase the Profit of the bar, reduce spoilages, and Exceed customer experience
- Plan to achieve No1 Bar in the world
- Liaising with suppliers for future requirements and getting exclusive products on competitive prices for banquets & convention events
- Creating special promotions & Events related to beverages
- Without affecting our profitability by sponsors and other strategies
- Highlights:
- Received “The Cheroot” as The Best Whisky Bar - 2016 In Chennai by Times Food Guide Award
- Certificate of Excellence for Cheroot Bar - 2015 by Trip Advisor
- Proud to lead as an Assistant manager for IPL team Hospitality services in Hotel and VVIP lounges in the stadium as well
- Proud to be consistently No1 Whisky Bar in India & Bar of The Year 2014 & 2015 to “The Cheroot Cigar & Lounge Bar” awarded by “Whiskey Magazine”
- Proud in opening a new Lounge called “Upper Crust” for High Profile guest to get immaculate services by personalized butler by coordinating with various departmental heads within short period of time.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Outlet Manager
P&O Cruises, Carnival Corporation
03.2013 - 05.2014
- Handling many individual responsible outlets with high efficiency appreciated by our managers for its success
- With my wide experience, Skills and knowledge in hospitality industry I got opportunity to work in award winning Olly smith's “the glass House” fine wine and Restaurant Bar as a Wine Host/Outlet Manager
- Hosting wine tasting sessions along with that promoting “the Glass House” restaurant and Olly Smith's wines
- Creating new strategies to promote all outlet and products in the ship by conducting cocktail demonstration for 2000 passengers has increased their outlets revenue
- Conducted training classes for the team about our products, Customer Service, Complaint handling & Developing People to next level
- Escorting guest to various tours around the globe is my passion while working for cruise line
- Successful in creating “James Bond” theme on formal nights and promoting martini cocktails was a great success
- Created slogans to promote special cocktails for different ports around the globe matching their History, Culture, Taste & Tourist attractions
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Leader
P&O Cruises, Carnival Corporation
12.2010 - 03.2014
- Helped to execute revenue analysis on impact of major spirits sales after removing the bottle shop
- Achieving company targets by always motivating employees
- Minimizing passenger complaints, Stock Variances, Voids, Ullages
- Maximizing Passenger satisfaction, Revenue, Team Spirit
- Supporting superiors & always exceed their expectations
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Assistant Team Leader
Ocean Village, P&O Cruises
09.2007 - 11.2010
- Within a year executed a futuristic project on “Integrated Sales Management System for Bar (ISMS)” by analyzing 16 factors affecting bar revenue for 360 revenue analysis, especially for MBA studies
- Successful in achieving a higher PCD budget by the project on “Bar Trendz” which accurately forecasts sales of the next day & can automatically distribute achievable targets for different outlets, which motivated the entire team to the attitude “Together We Can”
- Created staff schedules, approved requested time off, and updated reports.
- Worked with customer service to handle escalated customer issues.
- Set incentives and realistic targets associates could achieve.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
Food & Beverage Associate
The Oberoi - Udaipur
10.2005 - 07.2007
- Company Overview: Pride for working in No1 Hotel in the world for the year 2006 awarded by Travel & leisure magazine
- Exceeded the company expectations for two consecutive years of services
- Pride for working in No1 Hotel in the world for the year 2006 awarded by Travel & leisure magazine
- Trained new staff members on company policies and procedures.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Food & Beverage Assistant
TAJ Coromandel - 5*Deluxe
06.2004 - 10.2005
- Awarded as Champion of the Department for two consecutive months within 2 months of joining
- Assisted managers in making monthly financial statements
- Achieved & exceeded my targets of sales
- Made record breaking sales in Golden Dragon Chinese Restaurant
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
Education
MBA - Hotel Management
Annamalai University
Chidambaram, India05-2011
3 Year Diploma - Hotel Management
Shevaroys College Of Hotel Management
Salem, India03-2004
Skills
- Property / Asset Management
- Client / Customer Relation
- Facility Management
- Soft Services
- Retail & Hospitality Management
- Project Management
- Business Analyst - Agile
- 5s & Six Sigma
- BSC Element Owner
Accomplishments
- Received two times Strong appraisal for Outlet manager from Food & Beverage Manager.
- Joined Cruise line directly as an Assistant Team Leader Position.
- Traveled four times around the world and visited more than 60 countries and 150 famous destinations around the globe.
- Proud in escorting many guest on their tour from various places around the globe
- Won four national level chef competitions (2 – Gold, 2 – Silver)
- Won Pulse award by Ms.Brookfield for innovating automatic drinking water dispenser in food court in the year June - 2022
- Honors in 3-years Diploma in Hotel Management & Ranked 7th in Tamil Nadu state.
- Won more than 30 awards in inter college competitions. Executing successfully “Global Delight”food festival for more than 4000 pax was my greatest achievements.
International
National
Regional
College Level
Certification
2024 - Certified Agile Project Management from Atlassian endorsed by IIBA & PMI.
2024 - Certified Business Analyst from Microsoft endorsed by IIBA & PMI.
2023 - Certified 5S Auditor, Author of manual & presentation for sustenance level.
2023 – Food Safety for Supervisors Level 2, FSSAI.
2023 - Salesforce Certified Administrator.
2022 - Owner of Element DSC & Work station ergonomics in British safety council.
2020 – Six Sigma Black Belt, Six Sigma Academy, Amsterdam.
2020 – Six Sigma Yellow Belt, AIGPE.
2020 – Diploma in Nutrition, IAOTH
2012 – Food Safety for Supervisors, Chartered Institute of Environmental Health, UK
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Kannada
Elementary (A2)
Timeline
Manager - Softservices & Retail Operations
CBRE South Asia Pvt Ltd
11.2022 - Current
Manager - Soft Services, Retail & Procurement
Cushman & Wakefield + VAR Facility Mgmt + CBRE
11.2016 - 06.2022
Food & Beverage Executive
ITC Grand Chola -5* Deluxe Hotel
08.2014 - 03.2016
Outlet Manager
P&O Cruises, Carnival Corporation
03.2013 - 05.2014
Team Leader
P&O Cruises, Carnival Corporation
12.2010 - 03.2014
Assistant Team Leader
Ocean Village, P&O Cruises
09.2007 - 11.2010
Food & Beverage Associate
The Oberoi - Udaipur
10.2005 - 07.2007
Food & Beverage Assistant
TAJ Coromandel - 5*Deluxe
06.2004 - 10.2005
2024 - Certified Agile Project Management from Atlassian endorsed by IIBA & PMI.
2024 - Certified Business Analyst from Microsoft endorsed by IIBA & PMI.
2023 - Certified 5S Auditor, Author of manual & presentation for sustenance level.
2023 – Food Safety for Supervisors Level 2, FSSAI.
2023 - Salesforce Certified Administrator.
2022 - Owner of Element DSC & Work station ergonomics in British safety council.
2020 – Six Sigma Black Belt, Six Sigma Academy, Amsterdam.
2020 – Six Sigma Yellow Belt, AIGPE.
2020 – Diploma in Nutrition, IAOTH
2012 – Food Safety for Supervisors, Chartered Institute of Environmental Health, UK
MBA - Hotel Management
Annamalai University
3 Year Diploma - Hotel Management
Shevaroys College Of Hotel Management
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