V Swapnil

• Led a team of 8 program assistants to optimize billing processes across multiple clients.
• Analyzed billing discrepancies and resolved issues through detailed investigations.
• Collaborated with cross-functional teams to streamline operations and improve efficiency.
• Managed billing activities for approximately 12 captives, ensuring accurate and timely invoicing.

• Conducted functional analysis to create user stories and acceptance scenarios for project clarity.
• Collaborated with cross-functional teams to collect and define requirements for new projects, driving project initiation.
• Facilitated workshops to gather stakeholder feedback, ensuring clarity and alignment on project scope.
• Led refinement calls with developers and testers to clarify requirements and ensure alignment.
• Enhanced pension system functionalities for Nordic users by utilizing application, transitioning from manual processes to improve user experience.
• Developed comprehensive documentation for business processes and system specifications.
• Provided functional support to developers and testers in preparing test scenarios.
• Executed end-to-end testing with real-time data prior to release, ensuring quality assurance.
• Acted as Scrum Master and led a team of 10 members, conducting all scrum ceremonies during the designated scrum master's absence.

On-Site Experience:

• Worked on-site in Denmark as a Specialist Business Analyst and Consultant at the client location.
• Successfully led and managed a cluster team, ensuring timely delivery of all assigned deliverables.
• Coordinated closely with the local team to ensure smooth operations and successful project execution.

• Managed diverse services for multiple lines of business in Property and Casualty Insurance using BIWS application.
• Executed issuance of new business policies, including single and multiple lines, along with renewals, endorsements, and cancel & rewrite to same and new number.
• Cross-trained in workers' compensation and auto policies to enhance team versatility.
• Provided cross-training support to another cluster team to improve overall productivity.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Acquired extensive knowledge of specific business areas to drive informed decision-making.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Recognized by stakeholders for delivering new business policies ahead of monthly cut-off without errors and escalations.

• Executed issuance of new business policies and endorsements efficiently.
• Generated invoices based on requests from billing team.
• Completed day-to-day duties with accuracy and efficiency.
• Organized and prioritized tasks to achieve service goals effectively.
• Collaborated closely with team members to meet project objectives and deadlines.