V THIRUPPATHY
Pudukottai
Summary
- A position in a prominent organization through which will endeavor to contribute to the society alongside with personal development.
- Impassioned, sincere, dedicated and self-motivated.
- Acuteness in understanding of issues and events.
- Knowledge and awareness of the things happening in the surroundings.
- Good analytical skills.
- Amicable and can mingle well with people and adaptable to new environment and technologies.
Overview
17
17
years of professional experience
Work History
Business Developer (Recruitment & Processing)
Dream Tech Solutions
08.2018 - Current
- Increased client base by identifying new business opportunities and implementing strategic sales approaches.
- Created reports and presentations detailing business development activities.
- Evaluated competitor offerings to identify gaps in the market and capitalize on opportunities for growth.
Front Office Manager
Hotel Sampath
11.2017 - 08.2018
- Developed and maintained successful relationships with all the corporate companies, Free individual travelers and Tourist Guests.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Front Office Manager
Golden Balace
05.2017 - 11.2017
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Front Office Assistant
SRM Hotel
10.2011 - 05.2017
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
Manager - Trainee
Sriram Chits Pvt.Ltd
05.2010 - 09.2011
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
Front Office Executive
Nakshatra - 'A Unit of Star 4 Hotels'
07.2008 - 04.2010
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
Front Office Assistant
Nakshatra - 'A Unit of Star 4 Hotels'
11.2007 - 07.2008
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales & Marketing Co-Ordinator
Star Tour & Travels
08.2007 - 11.2007
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Education
B.C.A -
Tamilnadu Open University Centre, Mylapore, Chennai.
12th -
Govt.Boys.Hr.Sec School, Pudukottai.
Skills
- Public Speaking
- Deal negotiations
- Marketing
- Customer service and support
- Key decision making
- Customer Relationships
- Client management
- Appointment Scheduling
- New Business Development
- Point of sale operation
Other Education Certificate
- NSS Certificate
- LIFE SAVER Certificate (Fire Fighting and First Aid)
- FIRE FIGHTING full knowledge with Trained & FIRST AID full knowledge
Linguistic Ability
Tamil, English, Hindi
Personal Information
- Father's Name: K.VETTRIVEL
- Date of Birth: 07/10/86
- Passport No: Y2459846
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Attitude
Self Confidence, Self-Motivation, Smart Working, Decision Making, etc.
Extracurricular Activities
One Certificate DISTRICT LEVEL 2nd prize for Tamil Speech Competition Two Certificates DISTRICT LEVEL 3rd prize for Tamil Speech Competitions. 26 Certificates for Quiz Program, Essay writing, Speech, Music and Drama. Life Saver Certificate NSS Certificate
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Timeline
Business Developer (Recruitment & Processing)
Dream Tech Solutions
08.2018 - Current
Front Office Manager
Hotel Sampath
11.2017 - 08.2018
Front Office Manager
Golden Balace
05.2017 - 11.2017
Front Office Assistant
SRM Hotel
10.2011 - 05.2017
Manager - Trainee
Sriram Chits Pvt.Ltd
05.2010 - 09.2011
Front Office Executive
Nakshatra - 'A Unit of Star 4 Hotels'
07.2008 - 04.2010
Front Office Assistant
Nakshatra - 'A Unit of Star 4 Hotels'
11.2007 - 07.2008
Sales & Marketing Co-Ordinator
Star Tour & Travels
08.2007 - 11.2007
B.C.A -
Tamilnadu Open University Centre, Mylapore, Chennai.
12th -
Govt.Boys.Hr.Sec School, Pudukottai.