Accomplished Senior Business Analyst with a focus on achieving organizational objectives through the creation and deployment of products for global clients. A proactive and personable leader, adept at optimizing information flow, prioritizing tasks, and addressing challenges with a strategic analytical approach. Possessing extensive experience and a proven history of delivering successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Mediterranean Shipping Company (MSC) Technology
Chennai
09.2019 - Current
Managed international product implementation of 4 products over 130 countries and 15000 users
Gathered requirements from clients and business stakeholders and created product backlogs for more than 100 sprints enhancements in which each sprint consisted of at least 30 PBI's and incidents
Created critical communication lines between leadership, engineering and product teams with a focus on customer centricity
Catalyzed agile implementations for transitioning teams and helped with processes such as doc frameworks and delivery cycles, resulting in over 30% efficiency
Performed functional and UA tests for core products for successful
Interacted with internal customers to understand business needs and effectively translated into requirements and project scope
Generate Power BI reports to efficiently communicate important metrics to leadership across verticals
Identified critical gaps via customer and competitor research resulting in application becoming one of the best performing products across company
Officially recognized by management for the best performing and most customer receptive product.
ML Data Associate
Amazon Development Centre
Chennai
05.2018 - 09.2019
Coordinated for over 1000 voice conversions of the new conversion project for Amazon Alexa
Acted as Subject Matter Expert in the voice conversion process for team
Performed efficient error evaluations for Alexa voice interpretations
Member of mentoring team responsible for designing and conducting advanced technical trainings
Prototyped machine learning applications and quickly determined customer viability
Picked up new technologies on the job to support machine learning applications.
Education
MBA - Technology Management -
Anna University
03.2023
B.Tech - Computer Science and Engineering -
SRM Institute of Science and Technology
05.2018
Skills
Project Management and implementation
Requirements Gathering
Project Implementation
Documentation - BRD
Testing
Team Management
Communication
Customer Support
Power BI
Azure Task Management - Visual Studio Team Services