Summary
Overview
Work History
Education
Skills
Websites
Certification
Extra-curriculars and Interests
Affiliations
Timeline
Generic
VAANI KHANNA

VAANI KHANNA

Ghaziabad

Summary

Business consultant with expertise in process analysis, re-engineering, and stakeholder alignment across telecom and technology clients. Skilled in RFP strategy, AI-driven solutions, and developing business value propositions to support operational transformation and drive strategic decision-making. Proven ability to deliver actionable insights, identify growth opportunities, and enhance efficiency across complex organizational processes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Consultant

Infosys Consulting
Noida
04.2024 - Current
  • Process Redesign – Re-engineered release management and handover-to-operations workflows for a global telecom technology provider, embedding KPIs, entry/exit criteria, and governance controls to improve efficiency and quality.
  • Operating Model – Structured L2/L3 process architecture with SIPOC and RACI frameworks for critical telecom workflows, clarifying role accountability, eliminating handoff ambiguities, and enabling scalable, cross-functional governance.
  • Product Lifecycle Design – Created 15+ as-is product lifecycle processes (activation, disconnection, migration) for a Tier-1 Australian telecom operator, mapping system dependencies, and hand-offs to identify inefficiencies, highlight compliance gaps, and strengthen operational controls.
  • Stakeholder Alignment – Partnered with senior stakeholders, including Product Managers, Business Analysts, QA Managers, and Solution Architects, to capture, validate, and document as-is and to-be process requirements, ensuring alignment with operational objectives and regulatory compliance.
  • Requirements Gathering – Conducted structured workshops and interviews to gather functional and system requirements for to-be processes and governance frameworks, translating insights into actionable process documentation and controls.
  • Digital Enablement – Developed a C-suite AI strategy and value proposition for telecom leaders, identifying use cases for Generative AI to drive operational efficiency, automate processes, and optimize costs.
  • Transformation Strategy – Developed SSC-to-GBS RFP deliverables, consolidating existing process artifacts, outlining transition roadmap requirements, and articulating enterprise value to enable large-scale organizational transformation.
  • Opportunity Identification – Identified and scoped two new business growth opportunities through proactive client engagement and data analysis; led strategic initiatives by delivering actionable insights to senior stakeholders, and driving decision-making discussions.

Summer Intern

Microsoft Corporation India Pvt. Ltd.
Gurugram
04.2023 - 06.2023
  • Market Analysis – Conducted primary and secondary research with 48+ stakeholders to assess AI adoption trends in BFSI, informing GTM strategy for MS Teams Premium.
  • Value Proposition – Developed sector-specific AI use cases, refining messaging and positioning to enhance engagement with CXO decision-makers.
  • Stakeholder Collaboration – Facilitated workshops and day-in-the-life scenarios for IT, HR, and operations roles across BFSI and manufacturing clients to align product offerings.
  • Trial Adoption – Supported initiatives to increase AI trial uptake, raising awareness and adoption among key enterprise decision-makers.

Technology Analyst

Infosys Ltd.
Bangalore
11.2017 - 06.2022
  • Process Automation – Improved QA efficiency for a leading U.S. telecom operator via regression testing, automation scripts, and Wi-Fi connectivity checks across 20+ products.
  • Integration Testing – Executed end-to-end integration tests for a leading U.S. telecom operator, identifying critical defects, and ensuring system reliability.
  • Stakeholder Collaboration – Liaised between client and delivery teams to resolve issues and maintain project timelines.
  • Operational Improvement – Streamlined testing processes for a leading U.S. telecom operator, reducing rework, and accelerating time-to-market.

Education

PGDM - Marketing

IMT Ghaziabad
03-2024

B.Tech - CSE

Ajay Kumar Garg Engineering College
06-2017

Higher Secondary -

Delhi Public School Ghaziabad
04-2013

Skills

  • Stakeholder Engagement & Alignment
  • Business Process Analysis & Re-engineering
  • Customer/Product Journey Mapping
  • Value Proposition Development & Product Positioning
  • RFP & Transformation Strategy
  • Digital & AI-driven Solutions
  • Client relationship management
  • Process Documentation & Visio Modelling
  • Microsoft Office Suite
  • Social Media Marketing

Websites

Certification

  • Artificial Intelligence in Marketing, Coursera, 2023
  • IMC: Advertising, Public Relations, Digital Marketing and more, Coursera, 2023

Extra-curriculars and Interests

  • Social Media Head, TEDxIMTGhaziabad, 2023, for crafting social media campaigns and driving event sponsors
  • Social Media Handler and content creator for a food blog with 7000+ subscribers - @confettionmyplate on Instagram
  • Freelance content writer for Ekant Solutions, producing SEO-optimized content and company profiles to support digital marketing, content strategy, and brand positioning

Affiliations

  • Member, Core Organizing Committee, Tedx IMT Ghaziabad, 2023
  • Marketing Head, Public Relations, Information and Social Media Committee, IMT Ghaziabad, 2023

Timeline

Business Consultant

Infosys Consulting
04.2024 - Current

Summer Intern

Microsoft Corporation India Pvt. Ltd.
04.2023 - 06.2023

Technology Analyst

Infosys Ltd.
11.2017 - 06.2022

PGDM - Marketing

IMT Ghaziabad

B.Tech - CSE

Ajay Kumar Garg Engineering College

Higher Secondary -

Delhi Public School Ghaziabad

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VAANI KHANNA