Vachan G

• Supervised daily front office operations and ensured smooth shift management.
  
  Led, trained, and motivated front desk associates to maintain high service standards.
  
  Handled VIP guests, escalated complaints, and ensured prompt resolution.
  
  Monitored check-in/check-out procedures to ensure efficiency and accuracy.
  
  Managed room inventory, reservations, and coordinated with housekeeping.

Verified billing, cash handling, and daily revenue reports.

Conducted shift briefings and prepared daily performance reports.

Ensured compliance with hotel policies, safety, and service standards.

• Welcomed guests and managed smooth check-in and check-out procedures.
  
  Handled room reservations, cancellations, and room allocations.
  
  Responded promptly to guest inquiries, requests, and complaints.
  
  Coordinated with housekeeping and maintenance to ensure room readiness.
  
  Managed billing, payments, and maintained accurate financial records.
  
  Answered and directed phone calls professionally.
  
  Maintained guest records and prepared daily reports.
  
  Ensured high standards of customer service and guest satisfaction.