VADAKATTU VIBHAVI

Project Name: Commercial Metals Company

CMC is a steel and metal manufacturer based in Irving,Texas.CMC manufacture,recycle and market steel and metal products,related materials.

• Efficiently oversee the lifecycle of major incidents, ensuring meticulous recording, progression, updates, approvals, expediting, and resolution in alignment with Service Level Agreements (SLAs).
• Facilitate high-stakes conference calls involving clients, third-party stakeholders, service managers, and technical support teams.
• Promptly alert Site Support and Monitoring teams to network-related issues via notifications.
• Execute timely dissemination of updates and regular communications during major incidents.
• Strategize reasonable deadlines and objectives for communications, feedback, and recovery initiatives.
• Actively participate in comprehensive Post-Incident Reviews following successful recovery efforts.
• Conduct proactive management and root cause analysis, fostering informed participation of relevant stakeholders.
• Uphold the integrity of incident management processes through meticulous documentation, updates, and review.
• Evaluate incident severity and business impact, fostering consensus and ensuring compliance with Key Performance Indicators (KPIs) and SLAs.
• Coordinate interdepartmental communications as needed to expedite incident, problem, or change resolutions.

Project Title : Neste

Neste, the world's leading producer of sustainable fuels and renewable feedstock solutions for various polymers and chemicals industry uses

• Utilized Jira Service Management for streamlined incident and service request management.
• Ensured adherence to standards in user password management.
• Conducted routine housekeeping on production systems to optimize performance and maintain data integrity.
• Managed the import of transport requests to facilitate seamless system updates and changes.
• Skilled in starting and stopping system processes as required for maintenance and troubleshooting purposes.
• Monitored Business Objects (BO) for system health and performance.
• Facilitated kernel upgrades to enhance system stability and security.
• Configured SAP applications to align with organizational requirements and optimize functionality.
• Specialized in GCC monitoring for SAP module accounts, generating comprehensive reports for each account like DIY,Barry,PostNord and Neste