Vaddadi Saisri
Senior Technology Business Support Coordinator
Bangalore
Summary
A dynamic professional with over 6+ years of experience , knowledgeable and dedicated professional with extensive experience in commercial banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Senior Technology Business Support Coordinator
Wells Fargo
Bangalore
11.2022 - Current
- Directed business processes from conceptualization through end-user interaction.
- Coordinated team meetings, events, and training sessions for optimal employee engagement and productivity.
- Enhanced communication between departments with proactive coordination and collaboration efforts.
- Improved customer satisfaction by providing timely and professional support to clients and stakeholders.
- Have conducted various process training to internal team and stakeholders.
- To conduct quality review on monthly basis.
- Translated business priorities into implementable actions.
- Used measurements, analysis and process alternatives to arrive at best practices.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated internal stakeholder needs and feedback to drive product and service improvements.
- Drove specification, scheduling, status and review processes.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
ASSOC REL SUPPORT MGR – BB
HSBCnet setup for NTB BB South 1 INM
01.2020 - 11.2022
- I have been single point of contact for all GLCM , GTRF implementation for RM’s in South India
- Managing NTB clients for Business Banking customers
- Act as a vital contact of the Bank for the client
- Liaise and work with internal stake holders like GLCM, GTRF , WCOO ,HOST to ensure best service is provided to our customers Managing New To Bank customer requirements of GLCM , GTRF products , Zoho integration to the client and to ensure robust on boarding and management during the nascent stage within a TAT
- To ensure to provide best quality service to external customers and internal stakeholders by taking the ownership and completing the requests received in timely manner.
Customer Service Executive
HSBC Electronic Data Processing Pvt Ltd
Bangalore
06.2017
- First point of contact for HSBCnet Helpdesk (Global Payments and Cash Management) Primarily Supporting Asia Pacific (India, Middle East, Australia, Singapore, Philippines, Sri Lanka and New Zealand)
- Role involved assisting clients with online technical assistance and day to day transactional enquiries
- Providing end to end resolution with the aim of achieving first time right (FTR)
- Prioritising and ensuring queries are resolved based on the time criticality with a customer centric approach
- Lead trainer and point of contact for all INM RM’s and CSM’s in queries related to Hsbcnet product
- Have been point of contact for escalation management for INM BB, RBB, CMB customer’s, Rm’s and CSM queries
- Handling HSBCnet queries received from Internal and external clients via Emails, Chats and Calls
- Have sound knowledge on Hsbcnet product with INM BB, RBB and CMB banking knowledge
- Cross trained on INM on boarding and implementation for corporate customers
- Part of Training team as trainer for customers with regard to HSBCnet Online portal (telephone and Web-ex training).
Education
PGDM Finance - undefined
Alliance University
Bangalore, KarnatakaCounselling Psychology - undefined
Indian Institute of Psychology and Research
Not Available, Not AvailableBachelor of Business Administration - undefined
Indian School of Management and Technical Studies
Not Available, Not AvailableSecondary school - undefined
Kendriya Vidyalaya
Not Available, Not AvailableS.S.L.C - undefined
Kendriya Vidyalaya
Not Available, Not AvailableSkills
Access Management
Customer relationship management
Account Management
Issue Escalation
Client Engagement
Quality Control
Complaint Investigation
Effective Communication
Teamwork and Collaboration
Adaptability and Flexibility
Accomplishments
- Received compliments from customers and Relationship managers, Client service managers from ASPME region business for excellent customer service & vigilance on several occasions.
- Awarded with Raising Star for Q4-2017.
- Awarded with Star of the month January for Q1-2018.
- Awarded with Team Player for the month of December for Q4-2018.
- Awarded with Top performer for the month of January for Q1-2019.
- Awarded with Top performer for the month of June for Q2-2019.
- Received compliments from customers and recognition from Relationship managers, TL’s for the contribution provided for NTB customer onboarding and handholding customer in timely manner.
- Received appreciation for process streamlining.
- Have received AOB from stakeholders from HOST, GLCM, BB, WCOO
Marital Status
Married
Additional Qualifications
Completed Course in Counselling Psychology from Indian Institute of Psychology and Research (IIPR)
Technical Skill Sets
MS excel
Tableau
Power BI
Extra Curriculum
- Actively participated in Youth for Job CS activity.
- Represented in Nationals Volleyball.
- Was part of Republic day parade 2017 through NCC (National Cadet Corps)
Personal Information
Date of Birth: 03/17/97
Disclaimer
I hereby declare that the above mentioned information is true to the best of my knowledge
Timeline
Senior Technology Business Support Coordinator
Wells Fargo
11.2022 - Current
ASSOC REL SUPPORT MGR – BB
HSBCnet setup for NTB BB South 1 INM
01.2020 - 11.2022
Customer Service Executive
HSBC Electronic Data Processing Pvt Ltd
06.2017
PGDM Finance - undefined
Alliance University
Counselling Psychology - undefined
Indian Institute of Psychology and Research
Bachelor of Business Administration - undefined
Indian School of Management and Technical Studies
Secondary school - undefined
Kendriya Vidyalaya
S.S.L.C - undefined
Kendriya Vidyalaya