Summary
Overview
Work History
Education
Skills
Timeline
Generic
VADIVEL M

VADIVEL M

CHEMIST
9/37 A, VEERANAPATTY, PUNAVASIPPATTY -PO, KRISHNARAYAPURAM - TK KARUR - 639105, TAMILNADU,,India

Summary

Experienced [Job Title] bringing [Number] years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

CHEMICAL LAB - QUALITY ASSURANCE SUPERVISOR

KG FABRIKS LTD
TAMIL NADU, INDIA
06.2007 - 02.2015
  • Used analytical equipment such as UV spectro photo meter, Automatic titrator and basic lab equipments for testing and analysis.
  • Performed quality assurance testing on raw material , intermediate, completed product and effluent water chemical parameters to verify consistency of each individual product.
  • Recorded findings of analysis, collaborating with production team to implement corrective actions.
  • Calibrated and maintained lab instruments to keep equipment fully operational.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

QUALITY CONTORLER

ASIAN FABRIX
KARUR,, INDIA
03.2015 - 08.2015
  • Identified issues, analyzed information and provided solutions to problems.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Created and revised procedures, checklists and job aids to reduce errors.

SAMPLING EXECUTIVE

KG FABRIKS, UNIT OF SRI KANNAPIRAN MILLS LTD
ERODE, INDIA
09.2015 - 08.2020
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Distinguished product issues and gathered information on customer experiences.
  • Supported future project development through drafting of marketing requirements materials.
  • Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes.

Customer Support Manager

KG FABRIKS, SRI KANNAPIRAN MILLS LTD
ERODE, INDIA
09.2021 - Current
  • Liaised with marketing team to define customer outreach strategy to optimize customer engagement.
  • Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
  • Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
  • Reduced accounting errors by leveraging [Software] for invoice reporting and financial processes.
  • Collaborated with cross-functional departments to update teams on current products, services and troubleshooting techniques.
  • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.

Education

Master of Science - CHEMISTRY

BHARATHIDASAN UNIVERSITY
TRICHIRAPPALLI, INDIA
09.2005 - 05.2007

MBA - PRODUCTION MANAGEMENT

DDE, MADURAI KAMARAJ UNIVERSITY
COIMBATORE, INDIA
06.2008 - 11.2010

Skills

Analytical problem solver

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Timeline

Customer Support Manager

KG FABRIKS, SRI KANNAPIRAN MILLS LTD
09.2021 - Current

SAMPLING EXECUTIVE

KG FABRIKS, UNIT OF SRI KANNAPIRAN MILLS LTD
09.2015 - 08.2020

QUALITY CONTORLER

ASIAN FABRIX
03.2015 - 08.2015

MBA - PRODUCTION MANAGEMENT

DDE, MADURAI KAMARAJ UNIVERSITY
06.2008 - 11.2010

CHEMICAL LAB - QUALITY ASSURANCE SUPERVISOR

KG FABRIKS LTD
06.2007 - 02.2015

Master of Science - CHEMISTRY

BHARATHIDASAN UNIVERSITY
09.2005 - 05.2007
VADIVEL MCHEMIST