Vafia M
Chennai
Summary
With over 8 years of comprehensive experience across Talent Acquisition, Sales & Marketing, Branding, Operations, Client Management, and Facility Management, I am passionate about driving business success through strategic leadership and operational excellence. My career is defined by a commitment to building high-performing teams, creating impactful marketing strategies, and fostering long-term client relationships.
Overview
10
10
years of professional experience
Work History
Senior HR Executive
Nibav Lifts PVT LTD
Chennai
08.2024 - Current
- Leading Talent Acquisition efforts as part of a 14-member HR team, with a core focus on Sales hiring across India and international locations.
- Successfully closed key positions including Business Development Managers, Regional Sales Directors, and Country Heads, supporting the expansion strategy.
- Recruited for Australia-specific sales roles, collaborating with the international HR and business teams.
- Onboarded 51 candidates in 7 months, maintaining a low attrition rate of 8%.
- Achieved consistent monthly onboarding targets of 10–12, earning recognition as a Star Performer.
- Specialized in closing niche and leadership roles with quick turnaround times.
- Utilized Salesforce CRM for candidate pipeline management, reporting, and hiring workflow tracking.
- Well-versed in ATS platforms and sourcing tools including Naukri, Indeed, LinkedIn, Instahyre, IIMJobs, Seek, and Expertia AI.
- Handled end-to-end recruitment operations from sourcing to onboarding, including offer management, documentation, and BGV coordination.
Associate HR & Sales Manager
Oneitech Learning Solutions
Bengaluru
10.2020 - 08.2023
- Held a dual responsibility role with 70% focus on Sales Management and 30% on HR functions, directly contributing to revenue growth and team development.
- Managed and mentored a 5-member sales team, achieving an average monthly revenue of $25,000.
- Delivered consistent 10% quarterly revenue growth across US, Canada, and Europe markets, focusing on both B2C and corporate sales.
- Successfully converted 70% of hot leads using strategic follow-ups and solution-based selling.
- Utilized Salesforce CRM to manage pipelines, track lead conversions, and generate performance reports.
- Closed high-value corporate sales deals, building long-term relationships with key clients.
- Supported HR responsibilities including recruitment coordination, onboarding, and internal training for the sales team.
- Led team performance reviews, goal setting, and implementation of effective sales strategies to drive results.
Assistant Marketing Manager
Bagla Group
Chennai
09.2019 - 02.2020
- Acted as a Customer Success Manager and single point of contact between clients and the company, ensuring seamless communication and issue resolution.
- Focused on B2B client engagement and new client acquisition, particularly within the automobile industry.
- Conducted meetings with managers, directors, and R&D departments of potential clients to present the company portfolio alongside the Sales Head.
- Managed relationships and follow-ups with existing clients such as Royal Enfield, Yamaha, and TAFE, addressing concerns and supporting new product development.
- Facilitated cross-functional collaboration by closely working with the Quality, Production, and Sales departments to align on client requirements and deliverables.
- Played a key role in upselling new product developments and ensuring timely resolution of client concerns to maintain long-term partnerships.
- Contributed to strategic planning and client servicing efforts to enhance overall customer satisfaction and retention.
Manager
USQUARE
Chennai
10.2017 - 03.2019
- Focused on 80% revenue generation and 20% business operations, overseeing performance across multiple franchise brands including Slam Lifestyle Fitness (3 branches) and Pink Fitness.
- Successfully achieved monthly revenue targets, driving consistent business growth through focused B2C strategies.
- Managed a team of 60 employees, handling end-to-end hiring, training, and performance management to ensure high operational efficiency.
- Led online marketing initiatives targeting relevant customer segments, resulting in increased footfall and membership conversions.
- Executed brand campaigns, events, and franchise launches, boosting local brand visibility and customer engagement.
- Streamlined daily business operations and ensured alignment with brand standards, customer experience, and revenue goals.
- Coordinated with cross-functional teams for smooth execution of sales and marketing strategies at all locations.
Center Manager
Adhi India Pvt. Ltd
Chennai, Bengaluru, Kochi
04.2015 - 08.2017
- Oversaw center revenue generation, functioning as both Sales Consultant and Operations Head, ensuring seamless business performance.
- Managed a 33-member team (11 MD doctors, 16 nurses, 3 front desk executives, and 3 housekeeping staff) with direct reporting to the CEO.
- Consistently achieved 80% of monthly revenue targets ranging between ₹25L–₹35L.
- Maintained and submitted Daily MIS Reports to management, covering revenue, footfall, operations, and staff performance metrics.
- Conducted daily quality audits to ensure adherence to service and healthcare standards.
- Managed facility operations, stock control, and vendor coordination to ensure smooth day-to-day functioning.
- Supervised patient experience, handled escalations, and implemented feedback for continuous improvement.
- Responsible for staff scheduling, performance tracking, and maintaining operational discipline across departments.
Education
MBA - International Business
University Of Madras
Chennai04-2014
Bachelor of Science - Computer Science
Kanchi Sri College of Arts And Science
Kanchipuram04-2011
Skills
- Team leadership
- Performance management
- Customer relationship management
- Salesforce CRM
- Talent acquisition
- Cross-functional collaboration
- Business development
- Training development
- Operations management
Accomplishments
- Star Performer Award at Nibav Lifts Pvt. Ltd. for consistently achieving onboarding targets.
- Successfully onboarded 51 candidates in 7 months at Nibav, closing niche and leadership sales roles across India and Australia.
- Won “Best Manager” award for 3 consecutive months at USQUARE for exceptional performance in revenue growth and team management.
- Achieved 100% monthly sales targets while managing operations across three franchise branches at USQUARE.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Urdu
Advanced (C1)
C1
Timeline
Senior HR Executive
Nibav Lifts PVT LTD
08.2024 - Current
Associate HR & Sales Manager
Oneitech Learning Solutions
10.2020 - 08.2023
Assistant Marketing Manager
Bagla Group
09.2019 - 02.2020
Manager
USQUARE
10.2017 - 03.2019
Center Manager
Adhi India Pvt. Ltd
04.2015 - 08.2017
MBA - International Business
University Of Madras
Bachelor of Science - Computer Science
Kanchi Sri College of Arts And Science
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