Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Personal Information
Languages
Disclaimer
Certification
Timeline
Generic
Vagesh Hiremath

Vagesh Hiremath

Bangalore

Summary

To work on cutting edge technologies and effectively contribute my best in challenging and learning environment to realize organizational as well as personal goals.

Overview

8
8
years of professional experience
6
6
Certification

Work History

Packaged App Development Senior Analyst

Accenture
Bangalore
11.2022 - Current
  • Identified, documented, and tracked incident tickets using ServiceNow ticketing system.
  • Monitoring Que jobs and job failures
  • Configuring jira, Power BI reports
  • Generating various Project related Power BI reports
  • Testing of Application post patches/ Upgrade
  • Installing and Configuration of MS Project professional
  • Helping client in Profile creation in MS Project Professional
  • Managing projects using Microsoft Project Server and Project Professional
  • Connecting with Clients for issues and resolving it
  • Monitoring Production / Stage / Dev servers
  • Monitoring Web/App/DB Servers
  • CU / OS patch updates / Testing
  • Monitoring alerts
  • Customizing Power BI reports
  • Regressing testing / Functional testing,etc.
  • Provided technical support to junior analysts regarding data analysis techniques and methods.
  • Built dashboards in Tableau and Power BI to visualize key insights from data analysis.
  • Collaborated with IT teams on implementation of new tools and technologies related to analytics initiatives.
  • Developed training materials for end users on proper usage of analytical tools and applications.
  • Maintained an up-to-date knowledge base on industry trends, technologies, and best practices in the field of analytics.
  • Participated in brainstorming sessions with other senior analysts to develop innovative solutions for client needs.
  • Troubleshot and resolved problems with programs and systems.
  • Identified improvement opportunities to effectively meet customer and business needs.
  • Supported customers by answering questions and guiding end-use.
  • Tested newly installed programs and applications to validate operability.
  • Designed and implemented security measures to protect data.
  • Analyzed current business processes to identify opportunities for automation.
  • Identified areas of improvement in existing automation systems and proposed solutions.
  • Tested automated systems to ensure accuracy of results and functionality before deployment.
  • Documented all changes made to the automation system including design specifications and test plans.
  • Developed dashboards to visualize data collected from automated processes.
  • Provided support during production deployments of automated applications or services.
  • Participated and contributed to best practices to drive software development lifecycle.
  • Deployed application updates to multiple environments, including development, staging, and production.
  • Ensured compliance with security policies when deploying new systems or applications.
  • Provided training sessions for other team members on best practices for performing deployments.
  • Assigned resources and tasks to ensure quick resolution of incidents.
  • Performed root cause analysis of complex technical problems in order to develop solutions that prevent recurrence of similar incidents.
  • Created reports on incident trends and metrics for senior management review.
  • Assisted in developing standard operating procedures for handling service requests, incidents and change requests.
  • Monitored performance of applications and systems against established SLAs.
  • Collaborated with stakeholders and project teams to identify and analyze business requirements for new projects and initiatives.
  • Participated in the development of change management plans to ensure successful implementation of organizational changes.

Project Management Support Analyst. / Service Delivery Analyst

GalaxE Solutions
Bangalore
03.2020 - 10.2022
  • Production and application support end to end
  • Provide L2 Application support
  • Installing and Configuration of MS Project professional
  • Helping client in Profile creation in MS Project Professional
  • Managing projects using Microsoft Project Server and Project Professional
  • Creating the replication of Production for TEST, UAT and Dev environments
  • Manual Functionality testing of applications across all environments
  • End to End Application testing / Sanity test post updating OS Patches, VA fixes, Deployment in all the environment
  • Creating test cases and recording testing results and updating dev team on issues with application
  • Coordinating with Dev / DBA teams to resolve the issue raised by clients, Application issue, important updates on server
  • Following SOP and Updating SOP as and when required
  • SLA Maintenance
  • Handling of L1&L2 tickets and Incidents on priority basis
  • Creation of Projects and Providing permission as per request
  • Creation and Management of Users & Groups and Configuration
  • Customization of IRIS for pulling reports
  • Monitoring data flows between the systems (upstream & downstream applications)
  • Define custom permission levels, Create and Grant Permission levels to the users.etc
  • Strong knowledge of project management tools such as Gantt chart, contract management, responsibility matrix
  • Provide project management support across multiple contracts
  • Create and manage project plan and scope throughout the lifecycle of the projects
  • Manage and provide guidance to the project team
  • Running / Tracking Project status reports like , Health check report, Program Dashboard reports , Portfolio reports, etc
  • Provides administration and maintain controls for tools and applications used by project management including SharePoint, Project Central and Enterprise Project Management , Customized project management tools, etc
  • Provides direction and support in the use of all project management tools
  • Performs additional related duties as assigned.
  • Provided technical support to clients via telephone and email, resolving complex issues.
  • Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
  • Evaluated customer feedback to identify areas of improvement and implemented changes accordingly.
  • Assisted in the installation and configuration of new computer systems including operating systems, drivers, applications, and peripherals.
  • Performed daily maintenance activities such as patch management, virus scans, system backups.
  • Created detailed documentation for all support related tasks including problem resolution steps and best practices.
  • Tested new products and services prior to launch to ensure they meet quality standards.
  • Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
  • Collaborated closely with other departments to resolve escalated customer issues quickly.
  • Delivered presentations at internal meetings outlining progress made towards achieving service level objectives.
  • Monitored server event logs to identify and resolve performance and security issues.
  • Set up, installed and configured servers, equipment and workstations.

Senior Analyst

Wipro Ltd.
01.2019
  • Production and application support
  • Product: Trade Finance (Funded and UN Funded) Role: Maker and Checker Funded: Short term Loans, Loan against invoice , Cheque Discounting, payments MT103,MT202 , settlements, Nostro Reconciliation, AMAL STL, AMAL LAI, etc
  • Un Funded: Lodgments, Discounting, payments Swifts messages, world Check, Compliance, etc
  • Checking and verifying LC, Bank guarantee, Collection Docs, Bills of exchanges, export and Import documents, Etc.

Trade desk officer / senior officer

ICICI Bank
05.2015 - 07.2018
  • Manage day to day operations in Trade Finance and Forex
  • Documentations scrutiny and Processing
  • Checking Inward remittance (IGRS) and Sending Mail to respective clients and settling Remittance as per their Purpose codes
  • Checking SWIFT Messages(SMSA) and Following up with same
  • Issuing Bank guarantee as per Client request and within ICICI Guideline /TAT
  • Letter of credit (LC) and Inland LC Advising, discounting , Documentation Processing
  • Payments of Documents presented Under LC
  • Booking and paying off of collection documents
  • Delivery order issuance for Documents under L/C or Collection
  • Resolving all clients query regarding Import payments , LC or Inland LC , Bank guarantee , collection bills
  • Bill presentations under LC and Collections
  • To Ensure Transactions are Processed within the TAT
  • Import Payments (Advance / Full ) Processing trough (Trade Omni flow)
  • Sending Documents For Collections
  • Issuance of FIRC(foreign inward remittance certificate )
  • Bill of Entry processing/follow-up.

Executive Trainee

Shriram Finance
06.2014 - 04.2015
  • Taking care of Branch operations
  • Getting files sections
  • Clearing Documentation for Loans
  • Taking care of vendors payments
  • Handling team of 6 Sales Executives
  • Sending daily reports
  • Meeting the sales targets and Collections
  • Following up with Recovery executives
  • Searching for new vendors to expand business
  • Visiting and maintain good relations with two wheelers dealers and vendors
  • Making sure all sales executives meet their targets and get their incentives,etc.

Education

MBA - Finance And Marketing

IEMS B School
Hubballi
07.2013

BBA - Finance Ad HR

RS Shetty College of Busines Administration
Dharwad
07.2011

High School Diploma -

JSS
Dharwad
07.2007

BMBHS
Dharwad
2004

Skills

  • MS Project Professional( MPP)
  • Microsoft Project server
  • SharePoint
  • Project Management applications
  • Client Management
  • Servicenow
  • Power BI
  • Data analysis
  • Client service and support
  • Certified Scrum Master
  • ITIL Certified
  • Performance Monitoring
  • Root Cause Analysis
  • SQL and Databases
  • MS Excel
  • Project Management
  • Agile/Scrum Methodology
  • Microsoft ASPNET
  • Scrum
  • Testing and Deployment
  • Software Development Tools: JIRA, Confluence
  • Agile Development Methodologies
  • Configuration Management
  • Application Development
  • Data Visualization and Presentations
  • Enterprise Application Integration
  • Software Development Life Cycle (SDLC)
  • Business Management

Accomplishments

  • Got recognition and award for excellent business contribution from ICICI Bank is 2018
  • Got recognition and awarded as best performer from Wipro ltd in 2019
  • Recognized as best performer by GalaxE team management

Roles And Responsibilities

  • Production Support / Application Support: Supporting and troubleshooting the application and application related technical and functional issues and analyzing the errors, Root cause analysis, providing work around for production incidents, etc.
  • 24
  • 7 Production Support / Application Support: Worked extensively in providing support, performance analysis, root cause analysis, SLA monitoring for application related issues , Trade Settlement Processing, Custodial Services, Monitoring of Applications , Qu jobs , etc.
  • Client Eccentric Support: Interacting with client and understanding the client requirements. Interface between client and developers, providing effective solutions to functional and technical issues to reduce the incident occurrences, identification of application code issues and resolving functionality issues faced at the end user level.
  • ITIL Process /Incident Management: planning for Bulk upload / data fixes/promotions of new components, working in IT Service Management arena. This involves monitoring and control of Service Management.
  • Investment Banking Module:
  • Custody Services: Supported Corporate actions module, Securities services, Trade Settlement Processing, Custodial Services, event processing, STP processing. Validation and analysis from Upstream and downstream systems /Securities /Currency/Interest Rate file rejection checks, log monitoring.
  • Cash and Payment Module: CASH and Payments Processing, Position management, forecasting, SWIFT processing, BIC code checks, ISIN checks, Nostro/Vostro reconciliation and settlements flows.
  • SWIFT Messaging: SWIFT Messages Analysis (MT564, MT565, MT566, MT567, MT568, MT900, MT902, MT940/MT942/MT950)

Personal Information

  • Father's Name: Veerabhadrayya
  • Marital Status: Married
  • Date of Birth: 07/30/88
  • Nationality: Indian

Languages

English, Kannada, Hindi

Disclaimer

I hereby declare that the above information furnished is true to the best of my knowledge. Vagesh .V. Hiremath

Certification

Certified Scrum Master (CSM) ITIL Foundation AI-900: Microsoft Azure AI Fundamentals AI-102: Designing and Implementing a Microsoft Azure AI Solution MS-900: Microsoft 365 Fundamentals AZ-900: Microsoft Azure Fundamentals

Timeline

Packaged App Development Senior Analyst

Accenture
11.2022 - Current

Project Management Support Analyst. / Service Delivery Analyst

GalaxE Solutions
03.2020 - 10.2022

Senior Analyst

Wipro Ltd.
01.2019

Trade desk officer / senior officer

ICICI Bank
05.2015 - 07.2018

Executive Trainee

Shriram Finance
06.2014 - 04.2015

MBA - Finance And Marketing

IEMS B School

BBA - Finance Ad HR

RS Shetty College of Busines Administration

High School Diploma -

JSS

BMBHS

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Vagesh Hiremath