Vaibhav Anand

 Currently working as Support Engineer for Microsoft American business services company under

vendor Concentrix, Gurugram (Gurgaon) since December 2022- present

 MCSE certified (Azure800 & Azure801

Strong experience in implementing high availability.

o Manage active directory, DNS, DFSR, user profiles, Domain controllers, setup group policies, users, permission

for shared folders/ drives, SSO , MFA etc.

o Managed group policies for Domain controllers for multi-subnet/ single-server, handled

permission issue for cluster from DC

o Basic understanding of configuration, setup of Azure Active directory/ VM

o Basic understanding of O365

o Basic understanding of intune

o Provided technical support for windows and MAC computers/ servers based on core

o Group policies setup and administration

o OS installation and repair

o Ransom ware and other Virus removal from Live boot

o Cloud VM deployment/ server based VM deployment on WINDOWS/MAC

o Live migration /replication setup, configuration, troubleshooting

o Install and configure failover clustering feature, add server

o Failover cluster, connect with storage, validate the hardware configuration, configure the

application for high availability, cluster shared volume.

o Configuring quorum drive and configuring cluster services.

o Microsoft Hyper-V and creating VM’s running windows Server, managed HA by

installing Failover cluster,

o Configure user permission in Hyper-V.

o Network technologies: DNS, DHCP, Wireless Devices, Switches, Routers

o Network address translation (NAT), Server message block (SMB).

o Working knowledge of Active Directory

o System analysis using TSS Scripts, Perfmon, procmon, storport, Windows utility tools.

o Installation and configuring Windows OS.

o Advanced troubleshooting of windows server OS.

o Expertise on server, desktop and application virtualization

o Using power shell and command scripting to automate user processing and administration

of system

o Communication with customers as required keeping them inform of incident progress,

notifying them if pending changes and agreed outages

Roles and responsibilities:

o Trouble shooting and provide resolution over remote session

o Strong knowledge about X1 boxes, X1 remotes such as X11, X13, X15., router/modem setting

and installation remotely

o Basic troubleshooting through remote as well as television to fix the current on going issue

o Network related issue such as slow internet, slow speed, less frequency internet, area

coverage with 2.4 GHz and 5 GHz

o Troubleshooting and reset/installation by portal the wifi name and password

o Installation of new services cables, cable boxes and X1 remotes remotely

o Adjustments in bills, plan changes, add/remove channel

o Guidance for better plan accordingly to their need and budget

o Approval for sending technician if some damages need to be fix

o Customer satisfaction was first priority

Served different role as floor support, handled escalation calls, Conducted appreciation calls forwarded

to the senior mangers if required for appraisal by customer, shared knowledge with the new batch and

support them as trainer before send them into actual production, provided guidance to how to beco

me patient while on call specially to those who are not native speaker of English via buddy Hub

• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.