Vaibhav Arya

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

• Reduced call wait times by implementing effective time management techniques within the team.
• Help other team members by guiding them through the resolution for better customer experience.
• Managing a team of 15 people and helping them with the best resolution that we can provide to the customer.
• Streamlined customer service processes for increased efficiency and improved response times.

Help customer with their ActiveCampaign account. Help them with their automations and campaigns to provide them the best email marketing services.

• Listened to customers' questions and concerns to provide answers or responses.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Managed over 35 customer calls per day.

• Generated new business and referral clients in partnership with financial advisors and branch team.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Provide financial advisory to the clients as per their requirement.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.