Travelling
VAIBHAV AYIR
Windows Administrator
Bengaluru,KA
Summary
Experienced Technical Support Engineer/ IT Consultant with over 7+ years of total experience in the field of Network and Windows System Administration. In-Depth knowledge of networking concepts of LAN, WAN, Routing & Switching. Understanding of TCP/IP Protocol and sub netting. Installation of Wi-Fi routers & Maintenance Knowledge of Surveillance (Installation & Maintenance).
Overview
9
9
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Windows Administrator
Amelia Global Services Pvt Ltd
Bangalore, Karnataka
02.2022 - Current
- Supporting Amelia employees for their desktop, network and 0365 related issues
- Provide support for internal applications and websites of Amelia
- Troubleshoot access related, connectivity issues for internal resources
- Support for O365 Applications like Outlook, OneDrive, SharePoint, Teams, Word, Excel, etc
- Support for account related issues on the Office 365 admin center
- Providing access to specific Microsoft Applications based on their profile
- Working experience on Amelia's Sandy tool for ticket management
- Creating Users, policies in AD and Troubleshooting issues related to it
- Applying Group Policies to the Active Directory Users & Computers.
- Installations and updating of Anti-Virus.
Technical Support Engineer
Cosmic Solutions
Bangalore, Karnataka
11.2020 - 01.2022
- Internal and external support for more than 100+ Clients with Windows 7/8/10/win2003/win2008 workstations
- Responsible for providing support for clients for desktops, LAN network, surveillance and Wi-Fi related issues.
- Providing support for all types of O365 Applications
- Resolving Outlook application related and mailbox related issues for the desktop users
- Checking and troubleshooting account related issues on the Office 365 admin center
- Providing access to specific Microsoft Applications based on their profile
- Also, supporting issues related to Microsoft applications such as OneDrive, SharePoint, Teams, Word, Excel, etc
- Helping end users with user specific issues with their profile with all the Microsoft Applications
- Working experience on ServiceNow tool for ticket management for internal clients
- Installing and Configuring DNS, DHCP Server.
- Managing and troubleshooting Symantec endpoint protection antivirus server.
- Applying Group Policies to the Active Directory Users & Computers.
- Installations and updating of Anti-Virus.
- Configuration wireless LAN and Knowledge of VPN
- Basic understanding of LB and Firewall
- Basic troubleshooting understanding on the Linux servers
IT Consultant
Technirmiti Mapusa Goa
Mapusa, Goa
02.2016 - 10.2020
- Supporting more than 50+ Clients with Windows XP/7/8/win2003/win2008 workstations
- Responsible for providing online & onsite support for clients for desktops, LAN network, surveillance and Wi-Fi related issues
- Managing and handling team of Desktop Engineers for clients support
- Preparing Monthly and weekly reports for Annual Maintenance Contracts and reporting to clients
- Responsible for planning & developing new IT Infrastructure
- Responsible for procuring new IT Material for Office and also for client’s requirements.
- Installing and Configuring DNS, DHCP Server.
- Managing and troubleshooting Symantec endpoint protection antivirus server.
- Applying Group Policies to the Active Directory Users & Computers.
- Installations and updating of Anti-Virus.
- Configuring and Managing of Outlook Express & Microsoft Outlook 2003 & 2007
- Configuration wireless LAN and Knowledge of VPN
Jr. Hardware & Network Engineer
GKB HITECH LENSES PVT LTD
Mapusa, Goa
04.2014 - 01.2016
- Supporting more than 250+ Windows XP/7 workstations
- Developed and implemented network security strategies, including levels of access and user groups
- Managing and troubleshooting Symantec endpoint protection antivirus server
- Implementing Disk Quotas, Managing Disks & Maintaining User Profiles (Local, Roaming, Mandatory)
- Installations and updating of Anti-Virus
- Configuring and Managing of Outlook Express & Microsoft Outlook 2003 & 2007
- Well command in rack designing & assembling, troubleshooting patch panel
- Configuration wireless LAN
Desktop Engineer
CRIZANTE SOLUTIONS INC, Goa
Mapusa
06.2013 - 03.2014
- Supporting more than 20+ Clients with Windows XP/7/8/win2003/win2008 workstations
- Responsible for providing online & onsite support for clients for desktops, LAN network, surveillance and Wi-Fi related issues
- Managing and handling team of Desktop Engineers for clients support
- Preparing Monthly and weekly reports for Annual Maintenance Contracts and reporting to clients.
Education
MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE(MCSA) 2012 @ 2016 From IP GATES( IT TRAINING TRUSTED GLOBALLY -
IP Gates
Margao Goa 09.2019 - 11.2019
Bachelor of Engineering - Computer Engineering
Goa University
Panjim Goa 06.2009 - 05.2013
H.S.S.C -
Goa Board
Mapusa Goa 05.2008 - 05.2009
S.S.C -
Goa Board
Mapusa Goa 05.2006 - 05.2007
Skills
Network Support
Desktop Support
Windows Server Administration
TCP/IP
DHCP Install & Configure
DNS Install & Configure
Active Directory Install & Configure
CCTV Install & Configure
WiFi Install & Configure
IIS
Office 365
Web Application
Accomplishments
- CERTIFICATIONS:
- MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE(MCSA) 2012 @ 2016, B.E
- Final Year Project: (June 2012 to June 2013) Completed B.E
- Final Year Project on Online GCET Registration
- Surveillance Installation Projects:
- Completed more than 100 surveillance installations at various client locations, and support for the installations
- Wi-Fi Network Installation Projects:
- Completed more than 50 Wi-Fi installations at various client locations
- LAN Networking Setup Projects:
- Completed more than 20 LAN Networking projects.
Interests
Playing Cricket
Timeline
Windows Administrator
Amelia Global Services Pvt Ltd
02.2022 - Current
Technical Support Engineer
Cosmic Solutions
11.2020 - 01.2022
MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE(MCSA) 2012 @ 2016 From IP GATES( IT TRAINING TRUSTED GLOBALLY -
IP Gates
09.2019 - 11.2019
IT Consultant
Technirmiti Mapusa Goa
02.2016 - 10.2020
Jr. Hardware & Network Engineer
GKB HITECH LENSES PVT LTD
04.2014 - 01.2016
Desktop Engineer
CRIZANTE SOLUTIONS INC, Goa
06.2013 - 03.2014
Bachelor of Engineering - Computer Engineering
Goa University
06.2009 - 05.2013
H.S.S.C -
Goa Board
05.2008 - 05.2009
S.S.C -
Goa Board
05.2006 - 05.2007